Marketing Technology & Ops Specialist

Salary :

$75,000 - 90,000 yearly

Company : Tap Room

Job Type : Full Time

Patchogue, Ny 11722

Job Description - Marketing Technology & Ops Specialist

Benefits:

401(k)

401(k) matching

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Upstream Hospitality Group is an ever-growing hospitality group that has a wide variety of tastes with a common theme holding them all together: creativity, progression, and originality. When going against the current (upstream), you set yourself apart from the rest, and that is what we strive to do in the most positive way.

Who you are
We're looking for a technical team member to join our marketing department—someone who understands how restaurant technology works at a system-wide level and isn’t afraid to jump in when things go sideways.

This is a fast-paced, hands-on role that requires flexibility, responsiveness, and strong problem-solving skills. While you’ll sit within the marketing department, you’ll be supporting urgent operational needs that often happen outside of a traditional 9–5.

Experience in a fast-paced hospitality or restaurant environment is required

Strong technical knowledge of restaurant systems and how they integrate across platforms

Prior experience managing a tech stack or working with tools like Toast, DoorDash integrations, and loyalty programs

Excellent troubleshooting and communication skills under pressure

Willingness to work a flexible schedule and be available when urgent needs arise

Familiarity with basic marketing systems like email platforms, segmentation, and guest data tools

Experience at a POS company or restaurant tech vendor is a major plus

What You’ll Do

This role is responsible for managing and maintaining our restaurant tech stack, including POS systems, third-party delivery integrations, loyalty and gift card platforms, and marketing tools. You’ll be the link between operations, marketing, and our external tech vendors—ensuring everything works seamlessly and efficiently across our brands.

Manage and maintain the full restaurant tech stack across all Upstream Hospitality brands (POS, online ordering, loyalty, gift cards, guest WiFi, etc.)

Serve as the first point of contact for urgent tech issues across locations—identify problems and implement real-time solutions

Support the onboarding and tech setup for new store openings

Work with marketing on CRM integrations, email segmentation, loyalty program syncs, and other platform connections

Own vendor relationships for all technology tools and platforms

Document recurring issues, solutions, and system updates for internal reference and training

Help execute marketing campaigns that rely on tech platforms (e.g., promos tied to POS or loyalty systems)

Why Join Upstream Hospitality?
This is your chance to be part of a forward-thinking team where operations, marketing, and technology intersect. Your work will directly influence how our brands run, how our teams succeed, and how our guests experience every visit.

Career Growth & Development – We promote from within and provide real opportunities for advancement

Competitive Salary & Bonus Structure – We reward high performance and leadership.

Work with Passionate People – Join a team that cares deeply about hospitality and loves what they do.

While a salary range is associated with this role, compensation is negotiable based on the skills and experience you bring to the position.

Compensation: $75,000.00 - $90,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Tap Room began in 2011 with two bartenders—James Bonanno and David Johnson—who shared a vision: to build more than just a bar, but a place where great food, craft beer, and genuine hospitality brought people together. What started as a single neighborhood spot in Patchogue has grown into a fast-growing hospitality group with multiple locations across Long Island, known for its welcoming vibe, strong team culture, and consistent guest experience.

Our mission is simple: To be your local gathering place for real food and craft beer—to meet friends and make new ones.

At the heart of Tap Room is a commitment to our core values. These are more than words on a wall—they guide how we treat our guests, how we show up for each other, and how we build our teams:

Quality – In all that we do.

Hospitality – Delivering experience.

Pride – Care about what you do and be proud of your actions.

Teamwork – Being there for each other to achieve our goals.

Say Yes – Decision-making to be accommodating to everyone in our business.

As part of Upstream Hospitality Group, Tap Room continues to expand—bringing our culture, values, and sense of community to more neighborhoods every year. We’re always looking for team members who bring energy, pride, and a passion for hospitality. Whether you're looking for your next step or just getting started, there's a place for you here.

Join the TapFam. Lead with heart. Grow with us.

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Marketing Technology & Ops Specialist

Job Description - Marketing Technology & Ops Specialist

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