Marketplace Customer Service Specialist

Looking to join our team?  Here’s what we’re looking for! 

Do you have a knack for navigating online marketplaces like Amazon, eBay, and Walmart while delivering an exceptional customer experience? Are you energized by solving pre‑ and post‑order challenges, staying on top of ever‑changing policies, and working cross‑functionally to keep marketplace operations running smoothly? We’re looking for a Marketplace Customer Service Specialist to join our team!  

We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with who you are, then we’d love to chat with you!  

Job overview  

In this role, you will have the opportunity to work alongside a team of highly skilled specialists whose passion is growing and maintaining Speedway Motors’ marketplaces presence through various sales channels including Amazon, eBay, and Walmart.com. You will leverage your knowledge of the marketplaces and Speedway Motors’ operations to ensure compliance with all policies while providing a top-notch customer experience. 

Here are the specifics: 

• Serve as frontline support for marketplace customers (Amazon, eBay, Walmart) via tickets, CRM, and phone. 

• Navigate marketplace platform policies and systems to manage orders, compliance, metrics, and seller feedback. 

• Address pre‑ and post‑order inquiries including product information, availability, fitment, and issue resolution. 

• Monitor and resolve problem orders, cases, claims, credits, and account actions to minimize loss and escalation. 

• Collaborate cross‑functionally (Operations, QC, Compliance, CX) to improve workflows and prevent recurring issues. 

• Maintain accurate order entry and tracking using ERP and multichannel retail tools. 

• Contribute to process improvements, high‑impact projects (e.g., ASIN matching, content optimization), and team meetings. 

• Thrive in a fast‑paced environment with a big‑picture, efficiency‑driven mindset and reliable attendance. 

• Perform other duties as assigned.  

We’ll take care of you – here's how! 

We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always.  

• Comprehensive Health, Dental and Vision Insurance 

• Retirement Plan with Company Match 

• Paid Time Off 

• Paid Holidays 

• Continuing Education Reimbursement 

• Wellness Program and Healthy Living Reimbursement 

• Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses. 

• Growth Opportunities 

• Paid Parental Leave 

• An extremely supportive team. 

• Opportunity to utilize your strengths and be creative. 

Work Environment 

• Ability to rarely lift and carry <25 lbs. and rarely push/pull up to 50 lbs.  

• Frequent walking, sitting, and standing and occasionally use steps.  

• Rare bending/reaching, twisting, kneeling, squatting and rarely work above shoulder level.  

• Sight required to read contracts, inspect properties and drive.   

• Must be able to constantly pinch, grasp, fine manipulation with fingers to utilize computer and write correspondence.  

• Work is typically performed inside, may be  to complete work outdoors.
   

What you’ll need to succeed in this position: 

• Associate's degree or equivalent experience in e-commerce  

• Ability to work independently and within a team environment  

• Possess excellent time management skills. 

• Ability to thrive in a fast-paced environment that requires the ability to multi-task and implement high priority initiatives using independent decision-making, planning and problem-solving skills. 

• Possess strong written, verbal communication skills & exceptional listening and analytical skills. 

• Excellent organizational skills and attention to detail 

• Strong self-motivation and persistence, and an internal drive to succeed 

• Able to resolve problems in a timely manner and gather and analyze information skillfully. 

• Excellent customer service skills  to ensure a positive customer outcome (internal and external) If this sounds like you, we would love you to join our Speedway Family! Please include your resume and cover letter to help us get to know you better. 

About Speedway Motors: 

Speedway Motors is the oldest speed shop in the USA. We’re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they’ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: www.speedwaymotors.com.