Marketplace Manager

Job Description

The Marketplace Manager is responsible for driving growth, profitability, and brand expansion across third-party marketplace channels, including Amazon, Etsy, Walmart, and emerging platforms. The position owns the strategy and performance of these channels, including day-to-day operations, vendor relationships, product performance, and marketplace supply chain execution. The Marketplace Manager is accountable for driving revenue, ensuring ecommerce platforms and products are fully optimized, and coordinating cross-functional efforts across warehouse, advertising, and product teams to deliver Marketplace success. This person will drive Marketplace revenues from $3 million annually to $8 million annually and beyond, while achieving a target net contribution of at least 10%. This position is part of the Product and Ecommerce Team and reports to its director.

Responsibilities:

1. Marketplace Strategy & Growth

Outcome: Drive profitable revenue growth and maximize return on marketplace investments

• Own the Marketplace business plan and ensure alignment with company goals


• Drive data-informed strategies to improve traffic quality, conversion, and profitability


• Identify and prioritize expansion opportunities across products, categories, and marketplaces


• Ensure coordinated advertising, content, and campaign execution to drive efficient customer acquisition


• Leverage marketplace platforms as a strategic brand acquisition channel

2. Product Performance & Customer Experience

Outcome: Improve conversion and sales velocity across all listings

• Oversee product listings end-to-end, ensuring accuracy, completeness, and compelling presentation, with high standards for content, imagery, and customer-facing detail


• Lead successful product launches and ongoing lifecycle performance


• Partner with Product Management to ensure strong assortment and vendor alignment


• Build and maintain a strong customer experience on marketplace platforms, resulting in high review scores and customer trust

3. Operations & Marketplace Execution

Outcome: Ensure reliable, data-driven marketplace operations that support growth

• Ensure inventory levels and fulfillment operations support sales and customer expectations


• Maintain strong platform health, compliance, and account standing


• Monitor key performance metrics (traffic, conversion, ROI, contribution margin)


• Deliver reporting and insights that inform decisions and prioritize opportunities

4. Vendor Relations & Product Selection

Outcome: Build a high-performing, differentiated marketplace assortment

• Manage and strengthen relationships with marketplace vendors and partners


• Identify new vendors and product opportunities


• Negotiate terms and hold partners accountable to performance expectations

5. Team Leadership & Accountability

Outcome: Build and lead an effective, results-driven Marketplace team

• Lead, coach, and develop team members responsible for Marketplace execution


• Set clear priorities, delegate work effectively, and ensure accountability for results


• Build systems and processes that enable scalable performance and a strong team culture

Qualifications:

• Bachelor's degree in business, ecommerce, marketing, or a related field


• Marketplace, ecommerce, or digital channel management experience


• Hands-on experience with major marketplace platforms (Amazon strongly preferred)


• Strong commercial acumen, including pricing, margin management, and advertising performance


• Analytical mindset with the ability to translate data into action


• Experience leading or influencing teams and driving results through others


• Strong communication and organizational skills


• Ability to manage multiple priorities in a fast-paced environment

Compensation & Benefits

The Marketplace Manager is a fulltime, exempt position with a salary range of $70,000 - $73,400 annually depending on individual qualifications. This position is also eligible for up to $15,000 in annual bonuses.

DutchCrafters offers medical, dental, vision, and life insurances as well as a company sponsored 401k, generous PTO allotments, and an employee discount.

After six months of employment, this position is eligible for a hybrid work schedule with 3 in-office days and 2 remote work days.