Marketplace Manager

At Cape Kiwanda Market, you’ll find everything you need for your beach vacation at the Marketplace. Grab yummy picnic provisions or all the necessary ingredients for a meal at your home-away-from-home home, including wine, beer, fresh seafood, specialty meats and cheeses, and much more. Enjoy a scoop or two of ice cream with a waffle cone. Pick up firewood and s’mores fixings for an evening beach bonfire.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals who share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...

Marketplace Manager is accountable for managing all ordering, receiving, organization, quality assurance, and daily operations of the Marketplace Grocery Store. They are charged with ensuring the consistent delivery of positive customer experiences at the grocery store and are accountable for ensuring cleanliness, safety, compliance, and brand standards are always maintained. They also serve as a key stakeholder in building the overall grocery strategy. This role reports to the Area Director and manages up to 10 team members. 

Key Accountabilities:

• MUST BE 21 YEARS OR OLDER
• Oversee all grocery team members and operations, ensuring they understand their role in contributing to the desired guest experience at the marketplace.  
• Leverage resources and labor to maximize efficiency, without compromising quality and service standards. 
• Accurately complete and submit all invoices to meet deadlines and ensure alignment with product ordered. Ensure that all prices are monitored and that the correct product is being represented in inventory locations.  
• Make cleanliness and safety the highest priority. Ensure all physical spaces, equipment, and tools are maintained and meet the brand standards along with local, state, and federal regulations. 
• Ensure that products are properly always stocked and labeled with prices.  
• Manage product storage and rotation procedures to reduce spoilages and damages. Ensure all grocery spaces are maintained, cleaned, and organized.  
• Own grocery ordering, ensuring timely submission of invoices. Delegate tasks and ask for assistance to ensure continuity on days off. Manage vendor relationships with the aim of building mutually beneficial  partnerships.  
• Build processes and service flows to ensure a cohesive guest experience. 
• Work with the Area Director and Deli Lead to assist in determining which ready-made products should be offered in the grab and go.  
• Manage marketplace products according to anticipated sales and seasonal needs, tailoring offerings to the consumer profiles for each of our lodging properties. Develop sales promotion programs tailored to consumer profiles and business needs. 
• Determine and maintain the proper layout/ organization of Marketplace, with the goal of maximizing revenue and guest experience.   
• Lead and manage with our core values. Work cooperatively and positively with fellow team members, building a respectful workplace where everyone is welcome. 
• Inspire and support your team to deliver extraordinary experiences. Recognize strengths of each team member and hold each team member accountable to their role in delivering the guest experience.  
• Coach grocery clerks to anticipate guest needs and proactively assist guests. Work with them on contributing to achieving sales      goals.  
• Share the focus and happenings of your department across the resort to ensure continuity in the guest experience.  
• Foster an environment of feedback, accountability, learning, and fun. Have Quarterly Conversations with each of your direct reports to support this objective and check-in on the engagement of your team.  
• Create opportunities for team member development. Work with the Area Director and HR to create growth and development paths.  
• Provide direction and guidance to Marketplace team members in their assigned job duties. 

You own this if you have…

• 3 years of Retail store manager (preferred) 
• 3 year of leadership experience
• 1-2 years of Merchandising experience
• Have experience leading and training people
• Previous grocery store and/or convenience store clerk/stocker/deli experience. 
•  Ability to work well under pressure in a fun and fast paced environment. 
• Experience with cash handling and completing customer service transactions. 
• Ability to focus on attention to guest needs and customer service. 
• Maintain positive relations with Customers, Vendors, and team members. 
• Have a current state approved food handlers.

We’ve got you covered…

Our team members are our most important asset, and that’s reflected in our benefits. We are proud to offer a variety of benefits to support employees and their families, including:

• Onsite parking
• Complimentary shift meal
• Benefits

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.