Marketplace Operations Assistant

We are seeking a detail-oriented and customer-focused Marketplace Operations Assistant to join our dynamic team. This role combines technical precision in setting up and managing marketplace products with exceptional customer service to ensure a seamless experience. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and has a passion for delivering outstanding customer satisfaction.

Key Responsibilities:

Product Listing Management:

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   • Create, upload, and manage product listings across multiple marketplaces, ensuring accuracy in descriptions, pricing, images, and categorization.
   
   
   • Troubleshoot technical issues related to product listings, including errors, updates, or discrepancies across platforms.
   
   
   • Conduct regular audits to maintain high-quality standards for product data and ensure compliance with marketplace policies.
   
   
   • Monitor product performance and suggest optimizations to improve visibility and sales.
   
   
   
   

Customer Service & Support:

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   • Serve as a point of contact for any customer service issues related to product listings, orders, or returns.
   
   
   • Address all customer inquiries in a timely, professional manner.
   
   
   • Work with logistics teams to track and resolve shipping concerns or delays.
   
   
   • Ensure a positive customer experience and gather feedback for continuous improvement.
   
   
   
   

Process and Improvement:

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   • Identify opportunities to streamline product setup workflows and enhance customer service experience.
   
   
   • Collaborate with the tech team to automate or improve data input and system integrations.
   
   
   • Stay informed on marketplace policies and trends to proactively adapt strategies and operations.
   
   
   
   

Requirements:

• Proven experience in product listing management, e-commerce, or marketplace operations.


• Strong proficiency with marketplace platforms (e.g., Amazon, Mirakl, Shopify).


• Excellent communication skills with a customer-first approach to problem-solving.


• Strong attention to detail and the ability to manage multiple priorities simultaneously.


• Proficiency in Microsoft Excel, Google Workspace, and related data management tools.


• Familiarity with basic photo editing or listing tools is a plus.

Preferred Qualifications:

• Knowledge of Amazon or any marketplaces preferred.


• Intermediate Microsoft Excel skills preferred