Marquette Hub Coordinator

Job Title: Marquette Hub Coordinator

Location: Marquette Building

Department: Tourism

Hourly Rate: $24.00

Reports To: Marquette Hub Manager

FLSA Status: Full Time, Non-exempt

Schedule: 5 days onsite 

Job Summary

The Marquette Hub Coordinator supports the daily public-facing operations of the Chicago Architecture Center across the Marquette Hub and The Center locations, while primarily based at the Marquette Hub. This role assists with the coordination of ticketing, retail, and guest services to help ensure a smooth, welcoming, and well-organized visitor experience at both sites. The Marquette Hub Coordinator provides hands-on operational support, assists front-line staff, supports cash handling and reporting, and helps maintain facility and merchandising standards in a fast-paced public environment.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Center & Guest Operations 

• Assist with daily coordination of public-facing areas, including Box Office, Call Center, Retail Store, and events across both locations. 
• Flex between locations based on operational needs, staffing levels, and scheduled events. 
• Support guest service by addressing concerns, providing solutions, and escalating issues to leadership as appropriate. 
• Spend time on the floor observing operations and ensuring lobbies, restrooms, work areas, and sales points are clean, organized, and operational. 
• Help maintain a welcoming environment by monitoring lighting, music, temperature, and overall atmosphere. 

Operations & Sales Support 

• Support daily operations, including floor coverage, opening/closing procedures, and providing high-quality customer service. 
• Assist with POS transactions, daily reconciliation, and meeting KPIs. 
• Help maintain merchandising, visual presentation, and product displays in alignment with CAC branding and standards. 
• Support restocking, inventory counts, and retail & ticketing related events or product launches. 

Team Support & Training 

• Provide day-to-day guidance and support to Associates and Shift Leads in ticketing and retail operations. 
• Assist with training and onboarding new hires on POS systems, procedures, merchandise, and guest service expectations. 
• Support scheduling, break coverage, and step in during short staffing as needed. 
• Observe and communicate performance or conduct concerns to leadership. 
• Promote a positive, professional, and inclusive team environment. 

Cash Handling, Reporting & Administration 

• Oversee cash handling procedures, ensuring secure and accurate processes. 
• Maintain cash drawers and reconcile daily transactions; investigate discrepancies as needed. 
• Support preparation and submission of daily summary and financial reports. 
• Assist with opening and closing procedures, including safe counts and deposit preparation. 
• Monitor and respond to external inboxes in a timely and professional manner. 

Benefits & Perks 

• Health Insurance: Full-time positions are eligible for Medical, dental, and vision coverage with employer contributions
• Retirement: 401(k) retirement plan with employer match up to 4% eligibility for all employees.
• Paid Time Off: Full-time positions are eligible for Vacation, Personal, Floating Holidays and paid holidays
• Wellness & Support: Employee Assistance Program (EAP) 
• Additional Benefits: Life insurance, short- and long-term disability coverage

Core Values 

One Team: Collaborate 

• Listen to others’ points of view and be open to feedback, new information and changed circumstances. 

• Resolve disagreements and conflicts directly and promptly. 

• Support group decisions. 

Continue Learning 

• Be creative and curious: experiment, explore new ideas and learn from missteps. 

Respect 

• Be patient and considerate in dealing with others. 

• Use appropriate comments, language, and humor that will not offend others. 

Integrity

• Follow through on commitments.  

Skills and Qualifications

Education

• High School Diploma or equivalent

Experience

• Minimum two years’ experience with ticketing systems or similar databases. 
• Customer service experience, including problem-solving and guest issue resolution. 
• Experience with cash handling and basic financial reporting. 
• Flexible schedule, including evenings, weekends, and holidays. 

Skills 

• Flexible to support operations at both locations as needed. 
• Strong customer service skills with a professional, friendly approach. 
• Detail-oriented and able to prioritize tasks, multitask, and stay calm under pressure. 
• Collaborative and supportive in fast-paced, team-oriented environments. 
• Able to support sales goals while maintaining excellent guest relations. 
• Comfortable with technology, including ticketing and retail POS systems. 
• Organized, adaptable, and committed to fostering an inclusive, welcoming environment. 

Working conditions

Supplemental Information to Assist Organizations In Their Compliance with the Americans with Disabilities Act (ADA)

 http://www.niqca.org/documents/ADAPhysicalRequirementsChecklist.pdf

Physical requirements

• Ability to stand for long periods of time, walk, bend, kneel, and lift up to 40 lbs. 
• Able to perform repetitive tasks and remain focused in a public-facing environment.