Massage Therapist

Essential Duties and Responsibilities 

The following and other duties may be assigned as necessary: 

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. 


• Promote/upsell Spa services. 


• Evaluate the condition of guests’ therapeutic body needs and advise them on suitable solutions and recommendations. 

• Sanitization of all professional instruments and equipment before each use. 

• Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked. 

• Build a client base through referrals and utilization of available promotional materials. 

• Knowledge of features and benefits of professional and retail massage and body products. 

• Participates in sales incentive programs. 

• Enhance technical knowledge through continued training, courses, and education. 

• Presents a professional, well-groomed appearance; provided uniforms must always be worn in the spa and must be laundered and pressed.  

• Work effectively with team members, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others. 

• Learn the names and personally recognize guests and team members.  

• Ensure individualized guest service through acknowledging and responding to their needs and expectations. 

• Actively participate in other areas of spa operations, massages, and body treatment, etc., product knowledge and retail sales. 

• Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service. 

• Receive guests for their services on time and in a courteous and polite manner. 

• Stock treatment room products, linens, and guest amenities. 

• Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed. 

• Properly opens and closes each shift according to standard operating procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls. 

• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. 

• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions. 

• Maintain a working knowledge of the Company’s property and dedicated events on and near property to advise guests of the same, when possible. 

• Respond to guest requests, complaints, or inquiries professionally, courteously, and promptly; Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction. 

• Develop ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs prep work, thoroughly cleans, and restocks room as required. Regularly attends and participates in and supports training and team member meetings for the Spa. 

• Building and maintaining guest profiles to anticipate future needs and deliver superior service 

• Assists with managing inventory responsibilities 

• Adheres to all grooming standards as outlined by leadership. 

• Assists in all areas of the spa operation as needed or requested. 

• Ensure confidentiality with respect to guest information. 

• Communicates to management all occurrences involving team members or guests in the spa that require attention. 

• Maintain a positive attitude and contribute to a quality work environment. 

• Adhere to AAA standards and policies. 

• Attending all scheduled spa, resort, and departmental meetings. 

• Demonstrate and exemplify Jamul Casino Resort’s core values (F.I.R.S.T.) daily, both internal and external Guests.   

Requirements / Qualifications / Skills 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• 2+ years’ experience as a Massage Therapist is preferred 

• 2+ years’ experience in Spa or Hospitality setting is required 

• 1+ years’ experience with spa software (Book4Time, Booker, SpaSoft, etc.) 

• Must possess CAMTC (California Massage Therapy Council) certification.  

• Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.  

• High school diploma or equivalent