MASTER PROFILE: Member Experience Manager

Columbia MO

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you Get to a Healthier Place®! We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun and upbeat atmosphere where every day is different.

Job Summary
The sales manager is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for managing day-to-day tasks, welcoming guests and members to the gym, selling memberships and training services, and working as a cohesive unit with the training team. This role requires a considerable amount of self-motivation, leadership skills, the ability to collaborate and communicate, and the ability to influence others in a positive way.

Key Responsibilities

• Membership + training sales – a large component of the club manager role is centered around membership and training sales. Managers must qualify, inform, inspire, and convert leads to members.


• Brand promoters – when you love your gym, others will too. The club manager establishes relationships with businesses and influencers in the community to promote the brand through B2B marketing. This person also helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness team.


• Team builders – leading a team and driving results through motivation and fun is a key component of being a club manager. This person is hired to inspire all members of your team to foster a trusting, positive environment members and guests want to engage with.


• Day-to-day operations – club managers will need to take on some club operations tasks [running reports, cleaning, etc.] either daily, or as the needs present themselves.


• Culture creators – club managers love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet.

Job Requirements
Experience in the fitness industry is not required, but great communication and soft skills are. A good candidate for the club manager position is:

• Friendly, outgoing, and warm


• Genuine and honest


• Technologically savvy


• Self-motivated


• Good at managing time and schedules


• Good at influencing behavior change

Compensation:

Salary + Sales Commissions + Bonuses

Hours:

Monday -Thursday 10-6

Friday 10-4