What You're Responsible For:
- Group Programming: Plan and lead engaging Mat Pilates classes for a diverse membership population, including regularly scheduled classes, pop-ups, and sub sessions. Deliver well-structured workouts that cater to varying fitness levels while maintaining energy, flow, and safety.
- Five-Star Hospitality Service: Ensure wonderful experience for members by anticipating their needs and bringing special touches to every session, for example: equipment is prepared ahead of time, towels placed on mats, and the smallest details of the member experience are attended to.
- Tenant Satisfaction and Engagement: Prioritize tenant satisfaction by actively engaging with tenants to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
- Building Team Collaboration: Work collaboratively with the building maintenance and operations teams to ensure the facility and equipment are well-maintained.
Baseline Requirements:
- You have 1+ years of experience in a fitness center environment teaching Mat Pilates classes and leading group fitness.
- Even better if your experience has touched the corporate fitness or wellness sector.
- You must have a valid Mat Pilates certification.
- Even better if you have additional group fitness class certifications (e.g. yoga, HIIT, Strength)
- You have an up-to-date CPR and AED certification.
- You are technologically savvy and can assist members with class sign-ups through our native technology.
Key Competencies:
- Customer-Centric: In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
- Hyper-organized ball juggler: You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
- Stellar Communication: You are known for clearly communicating your points - whether in email or verbally. In this role you’ll be communicating a lot about bookings (both coordinating them and confirming), sending vendor communications, and engaging with different levels of tenants (office managers to C-Suite).