Process, schedule, and monitor all shipments, coordinating with XPO Logistics and GF. Generate shipping labels, packing slips, Bills of Lading, Delivery Notes, and provide tracking information and documentation as requested in a timely manner. Review completed pick lists for accuracy and completeness, enter order adjustments and trailer/seal information, and print shipping paperwork. Prepare and provide shipping documentation, including Commercial Invoices, Shipper's Letters of Intent, Certificates of Origin, and tracking numbers. Track, trace, and update the status of incoming and outgoing material. Resolve shipment issues with external customers and sister companies, such as mis-shipments or damaged cargo. * Create and manage all shipping documents. Process small parcel shipments using UPS, FedEx, and DHL. Coordinate and prioritize work based on guidance from the Warehouse Supervisor, Planning Team, and Management. Manage a shared mailbox and handle phone inquiries from customers and sales representatives. Communicate and follow up on safety concerns with the Warehouse Supervisor or Manager as needed. Follow up with customers and carriers regarding complaints or shipment queries, keeping them informed of changes and expected delivery dates.
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