Maternity Health Navigator (CHW, BHPP, Case Manager)

Description

 At Gellert Health (GH), our mission is to Bring Care Back to Healthcare. We offer an unparalleled concierge level of health navigation and advocacy, striving for excellence in care. Our foundation is built on kindness, integrity, and quality, values that resonate in our dedication to the community, patients, partners, and our team members. Gellert Health is committed to integrating cultural competence and the principles of trauma-informed care into our services.

Gellert Health has transformed healthcare for the most vulnerable and underserved populations by providing Health Navigation Services aimed at enhancing both physical and behavioral health outcomes for patients. Our focus lies in addressing the primary barriers to quality healthcare, which include supporting patients in understanding and navigating the healthcare system and ensuring access to safe and reliable transportation.

JOB RESPONSIBILITIES

Direct Navigation of Patient Panel: The Maternity Health Navigator is classified as a Behavioral Health ParaProfessional (BHPP), and will have a panel of vulnerable patients (on average 15 to 25 patients) with responsibilities including:

· Managing appointment scheduling to ensure follow through

· Transportation assistance to improve access to care by arranging transportation for or driving patients to and from their appointments in navigator’s car.

· Prescription coordination to enhance medication and treatment compliance and medical outcomes

· Provide individualized Peer Support services

· Adherence to Gellert Health’s policies, procedures and protocols

· Complete documentation of patient interactions in our EHR system

· Collaboratively working with the Team on cross-coverage needs

· Fulfill additional responsibilities as assigned by Direct Supervisor

NECESSARY SKILLS

· Ability to engage clients with empathy, compassion, patience, healthy boundaries and professionalism

· Strong communication skills – written, verbal and telephone skills

· Exemplary work ethic, self-disciplined, motivated, takes initiative and accountability

· Ability to multitask & work in a fast-paced environment

· Ability to navigate electronic medical record & perform other basic computer skills

· Organizational and time-management skills with attention to detail

· Problem Solving skills and Resourcefulness

· Solid understanding of physical, medical and behavioral health services

· Able to work independently and collaboratively within a team

NAVIGATOR SPECIALITY – MATERNITY

The Maternity Specialty Navigator works primarily with high-risk expectant mothers, delivering comprehensive support for access to quality care throughout their pregnancy, delivery, and postnatal journey, particularly addressing any existing chronic health conditions to reduce risk and promote overall well-being.

REQUIREMENTS:

· Associate degree or bachelor’s degree, or relevant work experience

· At least 21 years old

· 39 months clear Motor Vehicle Record

· Current Arizona driver’s license

· Auto insurance

· Clean and safe four-door car with ability to drive patients to and from appointments.

· Experience working with culturally diverse, chronically homeless, and vulnerable individuals, in medical and behavioral health services.

· Experience:

• Maternity Specific patients/cases: 1 year
• Healthcare: 1 year
• Behavioral health: 1 year
• Social Services Occupations: 1 year

· Bilingual – Spanish (preferred).

TRAINING AND EVALUATIONS:

· 2 to 3 weeks New Hire Orientation and Training, including shadowing in the field

· Weekly individual supervision and ongoing training and support with oversight of job performance

· 90 Day Review & Annual Evaluation

PAY AND BENEFITS:

· Medical, Dental and Vision insurance

· 401K plan

· Auto allowance for use towards fuel and vehicle maintenance

· 11 paid holidays

· 3 weeks PTO (Vacation and Sick days are combined into PTO)

· Longevity Bonus Program

· Employee Referral Program

Required prior to employment:

· AZ Fingerprint Card

· CPR/First Aid certification

· TB Test

· Ability to pass a criminal background check.

· Ability to pass a 10-panel drug test.

PROBATIONARY PERIOD – 90 DAYS

New hires receive the following during the probationary period:

· Extensive training and support

· Weekly check-ins with the supervisor to receive feedback

· Support for improving performance to meet our standards and expectations

· A written performance evaluation at the end of the probationary period

EQUAL OPPORTUNITY EMPLOYER:

Gellert Health prides itself on being more than an equal opportunity employer. We actively seek to recruit a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support our mission. Gellert Health does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and/or any other protected characteristics. Gellert Health is an affirmative action, equal-opportunity employer. We participate in Good Hire, require background checks and Urine Drug Screenings from all our team members and are committed to providing a safe, healthy, and efficient work environment for our employees, patients, and community.