Mattress Services Representative (OKC/FT) Non-Safety Sensitive

Essential Job Duties and Responsibilities of Mattress Services Rep:

• Primarily responsible for providing effective customer service to all customers by utilizing excellent, in‑depth knowledge of company products.


• Maintain a friendly and professional environment by greeting and acknowledging every customer and coworker who approaches.


• Work efficiently in a fast‑paced environment while demonstrating strong communication skills.


• Provide timely and accurate information in response to customer requests and concerns.


• Assist customers, sales associates, and delivery drivers with purchases during inbound calls and face‑to‑face interactions, including inquiries regarding warranties and returns.


• Order all necessary parts for missing hardware, legs, finials, and upholstery/leather replacement panels.


• Follow up with the factory on outstanding service orders to update statuses.


• Work the non‑sellable report to eliminate items waiting on parts.


• Partner with sales associates to meet and exceed customer service expectations.


• Demonstrate the ability to organize and manage multiple priorities.


• Maintain the office's appearance by keeping all areas neat and clean.


• File daily invoices.


• Perform any other duties as directed by management.

Perks that come with the job:  

• Fun work environment!


• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program


• Paid Vacation


• Employee Discounts 10%


• On-site Gym!

Education and/or Work Experience Requirements for Mattress Services Rep:

• Ability to repetitively use arms, hands, and fingers.


• Ability to communicate effectively with team members.


• Positive attitude when working with customers.


• Customer service experience preferred.


• Knowledge of employment and merchandise handling procedures.

Physical Requirements: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.