Mazda Service Manager

Job Summary

We are seeking a dedicated and experienced Service Manager to oversee our operations and ensure exceptional service delivery. The ideal candidate will be responsible for managing a team and driving sales growth. This role requires strong leadership skills, effective communication, and a passion for providing outstanding customer service.

Duties

• Supervise daily operations to ensure efficiency and adherence to company standards.


• Lead, train, and develop team members to enhance their skills and performance.


• Oversee budgeting processes to ensure financial targets are met.


• Implement sales strategies to achieve revenue goals while providing excellent customer service.


• Monitor team performance and provide constructive feedback to improve service quality.


• Collaborate with other departments to streamline operations and enhance customer satisfaction.


• Conduct regular assessments of store management practices to identify areas for improvement.

Experience

• Proven experience in a supervisory or management role within a retail or service-oriented environment.


• Strong background in Services management with a focus on achieving targets.


• Excellent mathematical skills for budgeting and financial analysis.


• Ability to effectively manage a team, fostering a collaborative work environment.


• Experience in training development programs aimed at enhancing employee capabilities.


• Lead and motivate a team of skilled technicians and service advisors


• Drive departmental performance, meeting and exceeding profitability, managing KPI's. And most importantly, setting the bar in our market for CSI.


• Oversee daily operations of the service department, ensuring efficiency and quality


• Maintain compliance with manufacturer standards and dealership policies


• Foster a customer-first culture throughout the service department

What We’re Looking For:

• 3+ years of experience as a Service Manager (Import brand experience preferred)


• Strong leadership, communication, and problem-solving skills


• Deep understanding of fixed operations and dealership management software (DMS)


• Proven track record of CSI improvement and revenue growth


• Valid driver's license and clean driving record

We Offer:

• Competitive salary + performance bonuses


• Comprehensive benefits package (health, dental, vision, 401(k))


• Ongoing training and advancement opportunities


• A supportive, high-performance team culture

Join our team as a Service Manager where you can make a significant impact on our operations while developing your career in a dynamic environment!