Mechanical Maintenance Technician

Date Posted:

03/27/2024
Hiring Organization:

Rose International
Position Number:

461238
Job Title:

Senior Application Support Analyst
Job Location:

Tampa, FL, USA, 33602
Work Model:

Hybrid
Shift:

2 days per week ONSITE
Employment Type:

Temporary
Estimated Duration (In months):

7
Min Hourly Rate ($):

65.00
Max Hourly Rate ($):

70.00
Must Have Skills/Attributes:

AppDynamics, Application Support, AutoSys, Banking/Financial, Database, ITIL, Oracle, PL/SQL, SQL, UNIX

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

The Senior Application Support Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the resolution of non-code related issues and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area.

Required Education:
• Degree in Computer Science, Computer Engineering, or equivalent experience

Qualifications:
• 4+ years of experience in Application support and/or Application infrastructure support
• 3+ years in Unix and Database related projects
• 3+ years with Unix commands, Oracle SQL, PL/SQL, job scheduling tools, system monitoring tools like App Dynamic
• Knowledge of IT service process ITIL and have a mindset of DevOps
• Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Strong diplomacy skills are required
• Strong oral and written communication skills
• Attention to detail troubleshooting log analysis skills throughout application components
• Willing to work flexible hours

The Senior Application Support Analyst role:
• Requires In-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
• Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
• Regularly assumes informal/formal leadership role within teams
• Has a significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in other areas of specialization

Responsibilities:
• Perform technical operational tasks on routine basis within SLA
• Troubleshooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations
• Monitoring and recover all processes
• Maintain environment stabilities
• Coordinate with Level 3 and Development team on resolving issues in PROD and Testing environments then provide feedback
• Collect environment improvement points and provide a plan to Development team and application owners
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentation
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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