Mechanical Warranty Administrator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Mechanical Warranty Administrator to join our growing team in Westminster, CO! 

The Mechanical Warranty Administrator provides technical support and excellent customer service by assisting consumers and repair shops with automotive repair, roadside, battery, and tire claims. This role requires a solid understanding of mechanical repair processes, accurate claim entry, clear communication of coverage details, and professional claim adjudication. The administrator ensures a positive customer experience through effective inbound and outbound calls, collaboration with repair facilities, and reliable handling of warranty benefits.

How You Will Contribute: 

• Answer incoming phone calls on assigned programs
• Accurately enter claim information in electronic databases
• Effectively communicate and understand program coverages
• Adjudicate claims based on coverage limits
• Make outbound calls to ensure consumer needs are met
• Work directly with shops to help consumers receive their warranty benefits

Licenses & Certifications:

• ASE or manufacturer certifications (Preferred)

Skills & Experience to be Successful:

• Excellent customer service skills.
• Proficient computer skills.
• Attention to detail.
• Ability to work independently and as part of a team.
• Strong written and verbal communication.
• Bilingual (English/Spanish or English/French) (Preferred)
• Understanding of automotive repairs, shop procedures, diagnostic information, and tires.
• Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator.

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.