Med Office Billing Clrk-Assoc

• Performs any combination of routine verification and authorization to obtain insurance data for use in preparing statements to patient's insurance carriers.
• Obtains referral/authorization for scheduled services.
• Verifies insurance coverage with insurance companies and state agency programs.
• Accepts payments from patients or patient representatives.
• Sets up payment arrangements based on payment plan policy.
• Processes in-bound calls from patients, patient representatives, insurance companies, and other departments to provide assistance and resolve patient account billing inquiries.
• Resolves other billing inquiry assignments.
• Resolves inquiries in a quick and accurate manner based on policies and procedures.
• Maintains records of contacts and agreements with patients or patient representatives.
• Ensures integrity and completeness of account system to include demographics, coverage and guarantor information with an emphasis on denial management.
• Responsible for account maintenance quality as directed by management team in accordance with system policy and processes.
• Responsible for telephone eligibility support.
• Participates in quality control and solution recommendations to include notification to management team of process issues.
• Prepares accurate and thorough documentation of all issues related to team business within Epic PM.
• Performs all other duties as assigned.

• Detail oriented with the ability to organize, prioritize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Ability to effectively communicate orally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.

Education

• High School Diploma or equivalent