Medical Alert Device Installer/Technician

MedScope Installation, a leader in the Hospital & Health Care industry since 1999 and headquartered in Philadelphia, PA, is seeking a dedicated Medical Alert Device Installer/Technician to join our passionate and diverse team. At MedScope, we have built our reputation on core values of simple human kindness, honesty, integrity, patience, and professionalism. We pride ourselves on holding ourselves to a higher standard of innovation, responsiveness, and accountability, which has been fundamental to our success and growth. Serving tens of thousands of PERS device users nationwide, MedScope focuses on delivering products and services of unmatched quality that set us apart from competitors. We believe that by maintaining a strong emphasis on quality and cultivating a positive company culture, we can continue to expand our impact in the Long-Term Care industry. As a Medical Alert Device Installer/Technician, you will play a crucial role in ensuring our clients receive reliable and expertly installed alert systems that contribute to their safety and well-being. If you are looking for a rewarding opportunity to be part of a company committed to excellence and compassionate service, MedScope is the place for you.

Responsibilities

• Install and configure medical alert devices and Personal Emergency Response Systems (PERS) at client locations with precision and care.
• Perform system testing and verify functionality to ensure devices are operating optimally.
• Educate clients and their families on device usage, features, and maintenance procedures.
• Troubleshoot and resolve technical issues during installation and follow-up visits promptly.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with customer service and technical teams to provide seamless support to users.
• Adhere to all safety protocols, regulatory requirements, and company policies during installations.

• Proven experience in device installation, technical support, or a related field, preferably in health care technology.
• Strong understanding of medical alert systems, PERS devices, and associated technologies.
• Exceptional communication skills to clearly instruct clients and address their concerns with patience and professionalism.
• Ability to work independently and manage time efficiently in a variety of client environments.
• Valid driver’s license and a reliable vehicle to travel to client locations.
• Basic computer proficiency including experience with installation and service documentation software.
• Commitment to MedScope’s core values of honesty, integrity, kindness, and professionalism.