Medical Appointment Scheduler/Operator

Florida Physician Specialists has an immediate opening for a Medical Appointment Scheduler/Operators in our McIver Clinic division, located on Lomax Street in Jacksonville, FL. If you are a punctual, reliable and enthusiastic person, we want to hear from you!

The Medical Appointment Scheduler/Operator will be responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations.

These are full time positions with benefits including medical, dental, vision, and 401K retirement plan.

Schedule: Monday-Friday, 8:00am - 5:00pm

Essential Functions:

• Answer high volume incoming calls to coordinate and schedule patient appointments
• Greet incoming patients and schedule or reschedule appointments
• Collect patient personal data and insurance information
• Make calls to reschedule appointments when necessary
• Answer questions and provide other information as requested
• Direct calls to other departments and relay necessary messages to staff.
• Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Employee assistance program
• Flexible spending accounts
• Health savings accounts
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ideal candidates for this position will have:

• Prior customer service experience in a healthcare setting
• Prior scheduling experience in a medical office setting
• Ability to consistently deliver excellent customer service with a patient-care focus
• Excellent communications skills, both verbally and in writing
• Ability to handle sensitive and confidential information
• Computer proficiency
• High School Diploma or equivalent (required)

Experience:

• Medical Office: 1+ years (Required)
• Customer Service: 1+ years (Required)
• Computer Skills: 3+ years (Preferred)