MEDICAL ASSISTANT

Description

• Able to room patients in accordance to provider schedule in timely manner

• Accurately obtains and records patient vital signs, height and weight

• Able to document information in appropriate place in chart

• Ensures accurate maintenance of patient’s medical records and that patient records are treated as confidential information both paper records and electronic
• Following departmental standards, completes records promptly, recording all necessary information

• Prepares patient for scheduled visit, assists in outpatient assessment under the direction and supervision of the Registered Nurse, Nurse Practitioner, or Physician
• Effectively identifies predictable problems and plans and provides patient care
• Completes vital signs, medication reconciliation, patient family and social history, chief complaint

• Documents to update patient records
• Prepares written paper and electronic documentation as required by the profession

• Reviews medical record to assure all previously ordered test results, lab/x-ray findings are present in the record

• Assists LPN, RN, NP, and/or Physician with diagnostic / therapeutic procedures, examinations and/or treatment for patients as appropriate

• Possesses knowledge of medical terminology.

• Communicates well with office patients and staff

• Follows up on all recorded messages left on the answering machine or voice mail.
• Ensures messages are retrieved every 30 minutes.
• Provides accurate and legible documentation of patient message to staff and/or providers.

• Demonstrates basic knowledge of insurance plans, billing and benefits and working knowledge of business office protocols.

• Ability to communicate basic insurance policies and procedures

• Obtains lab specimens per Physician/NP orders

• Orients, instructs, and trains assigned personnel working in the office as directed by Office Manager
• Assists with the orientation, instruction and training of assigned personnel.
• Serves as a resource to co-workers

• Able to be flexible to change job duties from clinical to operational in accordance to office needs

• Able to check in patient to office obtaining appropriate information needed for demographic requirements

• Able to check out patient assisting with follow up appointments, referrals, etc.

• Able to check Healthenet for insurance eligibility

• Ensures compliance with quality improvement policies, procedures and studies.

• Assists in maintaining a safe, comfortable and therapeutic environment for patient/families in accordance with office standards.

• Exhibits expertise and skill in understanding, meeting and satisfying the specific needs and behavior of the patient in all age groups.
• Communicates effectively based on the age of the patients.

• Demonstrates attitude of cooperation and professionalism. Promotes positive customer relations and maintains a professional appearance.

• Maintains harmonious relationship with unit and co-workers, providing support and assistance to co-workers to ensure quality patient care.

• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops where applicable

• Attends continuing education courses related to area of specialization to remain current in the field where applicable

• Attends meetings as required, and participates on committees as applicable

• Communicates appropriately with patients, visitors and co-workers

• Demonstrates sensitivity to cultural diversity

• Exhibit patience, professionalism to instill confidence
• Able to present self in a confident and professional manner to public, maintaining a positive and courteous relationship with others.

• Exhibits appropriate interpersonal skills across all age groups

• Attendance/Reliability
• Complies with Attendance Policy and reports to work on time
• Meets requirements for attendance at department meetings as requested

• Performs other related duties as assigned or requested.