Medical Assistant

Description

The medical assistant is responsible for executing daily medical assistant duties and assisting with front office activities when needed. The Medical Assistant will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion. Responsibilities include, but are not limited to:

• Obtain Vital Signs.
• Collect Lab Specimens (Urine and Saliva Drug Testing).
• Ensure Proper Completion of Laboratory Paperwork.
• Verify current patient demographics.
• Answer multi-line phone system and direct all calls to appropriate parties.
• Check voice mail for messages, and distribute accordingly.
• Answer all triage calls.
• Diligently handle medical records release and/or request.
• Perform TMS and Spravato treatments under the supervision of the Medical Director
• Return patient calls and relay messages to patients under the direction of the providers.
• Monitor MA/Office supplies and notify the supervisor when inventory runs low.
• Maintain a working knowledge of all services offered to patients.
• Explain office policies to patients as needed.
• Maintain a clean and orderly work area.
• Shred patient information to comply with HIPAA regulations.
• Follow HIPAA regulations.
• Follow OSHA rules and regulations.
• Follow Compliance rules and regulations against fraud and abuse.
• Maintain front office quality assurance.
• Handle a variety of matters including basic insurance knowledge, operational, and customer service issues.
• Maintain the strictest confidentiality.
• Ensure the patients are treated courteously and professionally.
• Deliver top-notch customer service to every patient that enters our doors.
• The ability to smile while the world crashes around us.

Requirements

Minimum of 2 years of medical office MA experience.

Applicants who frequently call in sick and/or are late are strongly discouraged from applying.

Must be comfortable with direct patient care and can perform complex tasks with exacting precision.

Demonstrated ability to work independently and as a team player.

Tactfulness.

Know how to speak to patients: what not to say and when not to say it

Pleasant phone manner and voice.

Must be a self-starter and dependable. I mean DEPENDABLE!!

Able to prioritize workload while remaining flexible.

Confident positive manner and appearance.

Customer service experience.

Word processing, data entry, 10-key, telephone, and computer experience

Medical Assisting Experience is REQUIRED.

Top Notch Computer Skills

A sense of humor when chaos breaks out