Medical Assistant

Description

Easterseals Blake Foundation started as the Cerebral Palsy Foundation of Southern Arizona. Since then, we have expanded our services to better serve our community members. We are now one of Arizona's top providers of comprehensive behavioral health services, child welfare, and services for individuals with intellectual and developmental disabilities. We serve more than 40,000 individuals and families across 10 counties and support more than 3,700 children in Foster Care throughout Southern Arizona. Are you ready to make profound, positive differences in people's lives every day?

We offer our full-time employees the following benefits:

• Medical, Dental and Vision
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Savings Account
• Voluntary Life insurance
• Voluntary Short-term Disability insurance
• Critical Illness insurance
• Accident insurance
• Employer paid life insurance, long-term disability insurance, and Employee Assistance Program

General Position Description: Performs administrative and clinical support functions for the medical staff as a supportive member of an interdisciplinary team dedicated to the coordination of integrated care. This position emphasizes completing administrative tasks and engaging in client interactions to ensure the medical department effectively supports each client’s needs.

Essential Duties and Responsibilities:

• Schedules appointments and referrals as indicated. Requests physicians’ schedules for next day. Serves as a liaison between physicians and other agencies.
• Facilitate patient flow and ensure an accurate and complete medical record for each patient efficiently and cost effectively.
• Responsibilities include facilitating communication and coordination among team members to promote continuity of care, fostering a supportive environment, and ensuring that all services are delivered in alignment with client-centered, trauma-informed principles.
• Prepares and files medical charts as needed. Develops, maintains and updates files, logs, manuals and handbooks for medical staff. Gathers information on community resources for medical staff.
• Documents all client interactions thoroughly and consistently to meet weekly and monthly documentation requirements. Ensures records are accurate, timely, and meet quality standards to support care coordination and compliance. Documentation will be monitored regularly for accuracy and completeness as part of ongoing quality assurance.
• Assists organization in meeting quality metrics, insuring that standard clinical practices are completed and documenting for reporting (e.g. PHQ9 scores, laboratory evaluations).
• Obtains and records vital signs in members’ charts prior to appointments, psych evaluations, when a patient begins a new medication or is scheduled for follow-up care, or upon request of a physician or nurse.
• Alerts medical staff to abnormal vital signs, or any patient concerns.
• Monitors refill/Medline phone calls on an hourly basis, obtaining information needed for refills.
• Answers phone requests from reception for prescription pickup, delivers prescriptions to members, and reports member/family questions or issues to nursing.
• Ensures that all service delivery practices are guided by the principles of trauma informed care. Responds effectively to members’ needs and problems. Provides patient education; reviews and explains physician’s instructions.
• Assists with patient appointment flow; covers front desk. Provides assistance with certified mail, copying, faxes, chart retrieval, etc. Maintains office equipment. Performs inventory control and orders supplies.
• Adheres to Health Insurance Portability and Accountability Act (HIPAA) of 1996.
• Participates in the process of ongoing professional development and meetings. Maintains comprehensive communication among all contacts within the agency, members, and external agencies. Models professional standards and ethics in accordance with EBF Code of Conduct, Strategic Plan, Mission, and Vision.
• Performs other duties as assigned.

Requirements

Minimum Requirements: High School Diploma/GED required. One year as a medical assistant preferred. Medical Assistant Certificate from an accredited program preferred. Bilingual (Spanish) preferred.

Regulatory

• Must be at least 18 years of age.
• Current, unrestricted AZ driver’s license with no more than two (2) minor moving violations or one (1) accident within the past three (3 years). Three (3) years of driving experience required.
• Must be able to pass a criminal background check.
• Ability to obtain and maintain an AZ DPS Level 1 fingerprint clearance card (employer provides).
• CPR and First Aid certification (Employer provides).

Skills/Job Knowledge/Abilities: Able to establish and maintain a team atmosphere of communication and collaboration for all that reach out to the Department. Must be self-directed and be sensitive to cultural and linguistic diversity. Excellent customer service in stressful situations. Maintains a professional in appearance, communications, and actions. Excellent interpersonal communication skills. Knowledge of medical language and environment. Possess a high level of computer proficiency.

Working Conditions/Physical Requirements (with or without accommodation): Normal office environment with multiple interruptions in person and through computer and phone. High interaction with members and the public on a daily basis. Visual acuity to read information from computer screens, forms and to assess the wellbeing of members. Able to speak clearly in conversations, general communications and to communicate verbally with members and emergency personnel as needed for daily operations. Hearing ability for communication in persona, phone, and/or other electronic methods. Manual dexterity for typing and writing. Able to stoop, squat, reach, pull, push, stretch, ascend and descend stairs, stand and sit for long periods of time. May be required to work additional hours or days depending on circumstances.

Easterseals Blake Foundation and Aviva are an Equal Employment Opportunity and Affirmative action employer that promotes a work environment of inclusion and diversity. We are committed to provide employment opportunities to all candidates based on their qualifications free of discrimination based on race, color, religion, national origin, sex (including pregnancy, sexual orientation or gender identity), age, disability, veteran status, genetic information, mental or physical disability, or any other characteristic protected by law.

If you have any questions, require assistance or reasonable accommodations while seeking employment, please contact the Human Resource Department at [email protected] or call 520-327-1529.