Medical Assistant

Summary Objective

Essential Functions 

• Assist in delivery of direct patient care as directed.
• Support clinic team to follow the performance expectations for reaching the key performance indicators (KPIs) for a sustainable program: market capture goals, seeing four patients per hour, reaching 30% procedure ratio, and completing time out and chart audits to monitor quality of care. 
• Complete accurate documentation in patient records and charges as directed.
• Assist physician with patient treatments and offer support to patient and monitor patient throughout clinical visits.  
• Correctly identify patient by name for any direct care procedures and/or treatment, check identification of patient by use of their name band and ensure that a patient is always banded with proper name as required. 
• Exhibit knowledge of the spine and pain management center and the management line of authority to follow proper line of communication.
• Maintain and comply with policies, and paperwork for the Spine and Pain Management Center.
• Accurately schedule all clinical and procedure appointments as required.
• Continuously maintain and monitor schedules to ensure full daily appointment utilization.
• Accurately receive and transmit information to and from physician’s offices regarding pain management patients’ care plans. 
• Support and assist secretary for Pre-Registration and Registration of all clinical and procedure patients per hospital policy and processes. 
• Support or assist with clinical data entry as directed by Clinic Manager and Regional Director in a timely manner per clinical policy.
• Transmit charge sheets to third party billing service in a timely and accurate manner.
• Answer telephone promptly, direct calls appropriately, and relay messages. 
• Assemble New Patient Packets
• Display commitment to ongoing training and attend required educational programs.
• Prioritize a wide variety of tasks, meet tight timeframes, adjust to unexpected or unscheduled demands, and revise work accordingly.
• Correctly identify patient by name for any direct care procedures and/or treatment and check identification of patient by use of two patient identifiers. Always verify with the patient the procedural laterality when appropriate.
• Perform other duties as required or assigned.
• Adhere to attendance policy.
• Perform various clerical duties such as copying, filing, typing, statistical information gathering, and others as requested.
• Remain in the work area, complete duties as assigned and anticipate needs.
• Responsible for in-coming and out-going referrals.
• Scan necessary documents to have patient charting complete.
• Enter data into iStats and hospital data base when required.
• Treat everyone as a customer.   

Experience and Requirements

• Certified Medical Assistant
• Certified Medical Administrative Assistant (CMAA), preferred
• BLS certification required within 30 days of hire or transfer

• High School diploma or equivalent, Medical Assistant Certificate Program
• Medical Assistant with an Associate Degree, preferred

• Previous experience in physician office and billing
• Able to manage multiple priorities effectively
• Strong computer and Microsoft Office skills
• Good communication and organizational skills
• Able to take immediate action in serious situations
• Able to read and follow instructions in English  

Physical Demands