Medical Assistant

University Foot and Ankle Institute is well known as one of the most technologically advanced foot and ankle practices in the nation. Based in Santa Monica, we have 6 convenient locations throughout Los Angeles County. 

University Foot and Ankle is looking for a Patient Services Coordinator to answer a high volume of calls, provide excellent customer service, and provide support to the practices.  

Duties and Responsibilities 

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy 
• Communicates clearly on the phone and accurately documents and assigns messages 
• Confirms and updates contact information for all patients at every contact 
• Makes follow-up calls for any messages left 
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately 
• Delivers all communications with excellent customer service 
• Be courteous and professional for all patient interactions 
• Routes calls to appropriate staff for swift resolution 

• Strong computer skills, including basic keyboarding skills 
• Ability to navigate through patient records systems 
• Ability to analyze situations, prioritize, develop solutions, and make recommendations 
• Ability to work with minimal supervision 
• Excellent customer service and communication skills over the telephone 
• Ability to community sensitively and effectively with patients 
• Excellent organizational and problem-solving skills 
• Knowledge of medical practice terminology 

Education and Experience

• Minimum High School Diploma or Equivalent 
• Experience in fast paced scheduling or call center 
• 1+ years of customer service experience 
• Experience working with performance metrics 
• Experience with Microsoft Office Products (Word, Excel, PowerPoint) 

Benefits of Working with University Foot and Ankle Institute 

• Medical, Dental, and Vision Plans 
• HSA with Employer Contribution 
• FSA 
• Generous PTO Program 
• 401k with a 3% Match 
• Employee Assistance Program 
• Life and AD&D Insurance 
• Short-Term and Long-Term Disability 

To find out more, visit https://www.footankleinstitute.com/