Medical Assistant

The Medical Assistants function is to provide direct care to clinic patients and assist providers (Physicians, Physician Assistants, Family Nurse Practitioners) in accordance with the rules and regulations of the Arizona Medical Board and UCHC policies and procedures. Position may support multiple work sites and require valid driver’s license and vehicle insurance as well as reliable means of transportation.

Essential Functions

• Assists the provider with patients before, during and after visit while maintaining smooth patient flow.
  • Greet Patients and instructs in a prompt, courteous and helpful manner.
  • Prepare patient for examination, treatment and assists physician with exam/procedure when needed while applying the principles of aseptic technique and infection control. Carry out written provider orders for lab tests, diagnostics, treatments or injections
  • Documents vital signs and chief complaint according to protocols and other testing deemed by chronic illness, i.e.: DM, foot check, eye exam, etc. Observes, recognizes and reports significant patient symptoms to RN/LPN or physician. Give anticipatory guidance for EPSDT visit.
  • Optimizes provider time with patients by anticipating provider and patient needs. Ensures referrals or labs on chart at time of visit for review. Completes necessary documentation if patient is participating in a disease management program.
  • Recognizes and responds to emergencies according to protocol.
• Performs routine (CLIA) waived laboratory testing including the preparation, collection, and documentation and maintains logs for testing per lab policies.  Performs in house lab tests such as: urine pregnancy, hemoglobin, urine dipstick and blood glucose. Tracking of patient lab results.
• Maintains logs and orders needed dispensary, injectables, medical supplies and lab supplies. Maintains orderliness of exam rooms by cleaning after each patient and restocking at the end of the day.
• Complies with Quality Improvement (QI) standard by performing daily, weekly and monthly check accordingly to clinical protocols. Participates in QI audits and CQI as assigned. Comply with UCHC and regulatory risk management and safety procedures such as those applicable to primary medical care clinics under Occupational Safety and Health Act (OSHA) regulations.
• Engages in effective verbal, non-verbal and written communication with patient relatives’ visitors and all members of the multi disciplinary team. Follow up phone calls are initiated per provider direction and instructs patients on the methods of health promotion and disease prevention.
• Administers prescribed medications and prescriptions within scope of practice and assists with medication refills per policy.
• Maintains patient confidentiality and protects operations by keeping patient records confidential in compliance with UCHC and regulatory confidentiality standards and policies.
• Floats to other clinics or departments as needed or directed by a manager or supervisor. Willingly assists co-workers when a need is identified or asked by a co-worker or supervisor.

 Additional Duties & Responsibilities

• Attends and participates in mandatory in-service and staff meetings and participates in voluntary in-service or outside trainings and staff meetings as appropriate.
• Assist in orientation and training of new Medical Assistant staff and/or student externs.
• Participates in inter-disciplinary task forces and work groups as relevant.
• All other duties as assigned.

 Qualifications/Requirements

• High School Diploma or GED
• One to two years experience working as a medical assistant in a primary care clinic.
• Phlebotomy and clinical laboratory experience preferred (not applicable to CFMC work site)
• Reliable vehicle and proof of insurance (for incumbents assigned to multiple work sites)
• Bi-lingual, English/Spanish is preferred.

 Licensure/Certification

• Medical Assistant Certification from an accredited Medical Assistant training program for all hires after Jan 2002 or Certified Nurse Assistant (CAN) Certification
• Current CPR certification
• Valid Arizona driver’s license (for incumbents assigned to multiple work sites)

 Experience/Skills

• Experience in laboratory techniques and phlebotomy (except for those assigned to Continental Family Medical Clinic – which has laboratory facility and staff)
• Ability to work under stressful situations in the clinical setting.
• Demonstrated clinical competencies per clinical competency checklist/review
• Demonstrated customer service orientation (for interactions with patients, families, and UCHC colleagues)
• Demonstrated oral and written communication skills
• Experience with diverse work forces and customer populations.
• Flexibility work schedule for needs of clinic.
• A positive, professional attitude
• A team player; able to work in and foster a team environment