Description
Job title: Medical Assistant
Location: Raleigh (North), North Carolina Midtown Pain & Spine
Status: Full-Time, Non-Exempt
Department: Midtown Pain & Spine – Administrative
Reports to: Office Manager
Job Supervisory Responsibilities: None
Schedule: Monday – Thursday 7:30a – 4:30p; Friday 7:30a – 1:30p (for training)
Permanent Schedule will be rotating between 7a-4p, 7:30a - 4p, and 8-5 Monday through Thursday; 7a-1p, 7a-1:30p, 8a-2p on Friday
Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain & Spine is North Raleigh's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: ecpcspine.com.
Job Summary:
The Medical Assistant is a vital role to the pain management clinic. The Medical Assistant will utilize primarily administrative tasks to help providers in the clinic. Daily responsibilities include various administrative tasks such as conducting medication prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Medical Assistant must be attentive to patient needs and communicate any potential issues to staff. The Medical Assistant identifies patients’ needs, provides safe and professional care, and communicates any needs to the provider. The Medical Assistant will have to demonstrate professionalism and tact during difficult patient situations. The Medical Assistant will:
Duties/Responsibilities:
- Independently perform a comprehensive patient intake by documenting the past medical and surgical history, chief complaint, medications and recent imaging.
- Present the patient history and chief complaint to the provider prior to their examination.
- Document the patient encounter in our EMR system.
- Prepare relevant diagnostic imaging to be reviewed with the provider.
- Complete medication prior authorizations, including appeals and denials.
- Review new patient medical records for relevant past treatments, medications and health history. Summarize findings to be reviewed by manager.
- Collect urine samples for drug screening, analyze the results to assess patient compliance and report non-compliance to the provider.
- Review patients’ controlled substance registry and report inconsistencies to the provider.
- Collect pre-and post-procedural vitals for interventional procedures.
- Reduce the provider workload by performing tasks and anticipating their needs essential to efficient patient care.
- Return phone calls from patients, pharmacies and insurance companies in a timely manner to prevent delays in patient treatment.
- Respond to incoming faxes.
- Maintain a pleasant and cooperative demeanor while performing all duties.
- Keep an open line of communication with co-workers and providers regarding patient needs.
- Perform other duties as assigned.
Education and Experience:
- Bachelor’s degree preferred, but not required.
- Previous experience in a specialty medical office and EMR systems is preferred, but not required.
- Registered/Certification preferred but not required
Required Skills/Abilities:
- Ability to communicate effectively and clearly, both in written and oral communication.
- Ability to handle high patient volumes in a professional manner.
- Ability to maintain composure in stressful situations.
Work Environment:
- Work performed in an office environment.
- Involves frequent contact with patients, physicians, and medical office staff.
ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.
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