Description

Medical Assistant – ECPC Pain Specialists – Wake Offices – Knightdale and Wakefield

Locations:

• Knightdale: 502 McKnight Dr, Suite 200, Knightdale, NC
• Wakefield: 11200 Governor Manly Way, Suite 304, Raleigh, NC

Job Type: Full-Time, Non-Exempt
Reports To: Alanna McFail, Katie Keogh and Leadership Team
Supervisory Responsibilities: None

Position Summary

We are seeking a compassionate and motivated Medical Assistant to join our interventional pain management team. In this vital role, you will provide both clinical and administrative support to ensure exceptional patient care.

You will work at both our Knightdale and Wakefield offices, and will assist providers during patient visits and procedures, manage patient flow, and maintain accurate medical records. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and demonstrates empathy and professionalism in every patient interaction.

Key Responsibilities

• Greet, room, and triage patients
• Record vital signs and perform medication reconciliation
• Assist providers before, during, and after patient visits and procedures
• Prepare, clean, and maintain exam and procedure rooms
• Document patient information in EMR (eClinicalWorks)
• Coordinate with outside offices to obtain/send records, referrals, and imaging
• Initiate and manage prior authorizations for medications and procedures
• Prepare charts and support overall clinical workflow
• Assist with front desk and administrative duties as needed
• Support C-arm (fluoroscopy) positioning during procedures when needed
• Handle sensitive patient concerns with professionalism and discretion
• Perform additional duties as assigned

Qualifications

Education & Experience

• High school diploma or equivalent (required)
• 1–2+ years of Medical Assistant experience (required)
• Familiarity with medical terminology

Skills & Abilities

• Strong communication and interpersonal skills
• Compassionate, reliable, and patient-focused approach
• Excellent organization and time management
• Ability to multitask and work effectively in a team environment
• Proficiency with computers and EMR systems (eClinicalWorks preferred)
• Proactive problem-solving and decision-making skills

Our Core Values

• Compassion: We lead with empathy and treat patients and teammates with care
• Integrity: We uphold the highest standards in everything we do
• Accountability: We take ownership and work together to get the job done
• Teamwork: We collaborate positively to deliver exceptional care

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Disability insurance
• Flexible spending account
• Life insurance
• Paid time off
• Retirement plan

Work Environment & Physical Requirements

• Clinical office setting with frequent interaction with patients and staff
• Fast-paced environment requiring task prioritization
• Prolonged standing and walking
• Ability to lift up to 50 lbs without assistance
• Manual dexterity and ability to operate medical equipment
• Travel required between all four locations

Equal Opportunity Employer

ECAA/ECPC is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.