Medical Assistant

PRIMARY PURPOSE:

Medical Assistants deliver high-quality, compassionate patient care by supporting physicians, nurses, and clinical teams across a broad range of direct care, technical, and administrative functions, including patient rooming, documentation, scheduling, and medical records, while remaining attentive to the psychosocial needs of patients and their families.

ESSENTIAL JOB FUNCTIONS:

• Promote the mission, vision, and values of FoundCare.
• Perform patient rooming, including but not limited to, obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication, current pharmacy, required screenings and any other pertinent information for specific age groups. Review care gaps during rooming process and coordinate with provider to close care gaps. 
• Prepare patient for examination/procedure, as appropriate.
• Prepare exam rooms for clinical examinations and assist provider with medical procedures including those requiring aseptic technique. 
• Demonstrate knowledge of medications and their correct administration based on age of the patient and patient’s clinical condition within scope of practice.
• Demonstrate knowledge of vaccines and immunization schedule for age-appropriate patients.
• Administer medications and immunizations orally, intramuscularly, subcutaneously, and intradermal or by inhalation as ordered by the provider, asking for assistance from RN or provider if unfamiliar with medication or procedure.
• Collect and prepare lab specimen in accordance with the policy and procedures for the Clinical Laboratory Manual.
• Maintain standard precautions at all times.
• Perform pre-visit planning with provider and care team to review medical records, close care gaps and promote patient-centered care. 
• Participate in patient education by providing standardized, structured electronic, written, and verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by RN/provider. Refer patients who require further teaching interventions to an RN or provider.
• Meet current documentation standards and policies within electronic medical record.
• Provide emergency care to patients when necessary, using basic life support and automated defibrillator equipment, maintaining basic CPR certification.
• Ensure compliance with all health care regulations, including HIPAA and OSHA.
• Provide compassionate support and comfort to patients and families during clinic visits and procedures as needed.
• Interact with respect in situations where patient and/or family display anger or distress. Collaborate with RN, Supervisor and/or provider and involve Integrated Care Consultants when necessary.
• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Solid foundational knowledge of clinical and administrative medical assisting, including patient rooming, specimen collection, medication administration, and EMR documentation.
• Proficiency in use of the computer including documentation in EHR software.
• Strong organizational and interpersonal skills.
• Excellent customer service skills.
• Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity.
• Ability to maintain confidentiality of all medical, financial, and legal information. 
• Ability to complete work assignments accurately and in a timely manner.
• Ability to review, understand, and apply concepts presented in training programs and/or professional literature.
• Ability to communicate effectively in the English language, orally, in writing and electronically.
• Ability to interact and work with diverse populations.
• Ability to handle difficult situations involving patients, providers, or others professionally.

PHYSICAL REQUIREMENTS:

• Ability to work effectively in a fast-paced, high-demand clinical environment, maintaining composure and performance under pressure.
• Ability to endure intermittent or long periods of standing in performance of job duties.
• Full range of body motion: Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
• Ability to lift & carry objects weighing up to 25lbs.
• Exposure to blood and body fluids, communicable diseases and utilizing standard precautions to prevent transmission of diseases acquired by contact with blood, body fluids, non-intact skin, and mucous membranes.
• Ability to travel to other FoundCare locations and perform job duties.
• Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms.

PROFESSIONAL REQUIREMENTS:

• Maintain a professional appearance consistent with FoundCare’s dress code standards.
• Demonstrate reliability and punctuality in all scheduled duties and commitments. 
• Maintain patient confidentiality at all times. 
• Represent FoundCare in a positive and professional manner at all times.
• Comply with all organizational policies and standards of care.
• Participate in performance improvement and continuous quality improvement activities.
• Mandatory attendance at all staff training and in-services. 
• Complete all required competencies and maintain skill level. 

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• Completion of an accredited Medical Assistant program. 
• Basic Life Support certification.
• Bilingual – English and Haitian Creole/Spanish is preferred.
• This role is not eligible for visa sponsorship.