Medical Assistant 3

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

30%

Yes

Clinical Support 

• Validates and documents patient reported information

• Performs routine clinical functions and documents in patient chart, including but not limited to fall risk assessment, vital signs, height, weight, pain screening and documentation of chief complaints

• Follows established safety, environment and infection control standards.

• Document use of interpreter as appropriate.  Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone.

• Assists with medication reconciliation by helping patients to update their medication lists.

• Assists Nurses, Providers and patients in preparation for exam and/or procedures.

• Able to perform sterile processing procedures in outpatient clinic such as Cidex OPA and maintain all appropriate logs. 

• Assist in complex medical procedures such as Colonoscopy, biopsies and ultrasounds.

• Successfully complete all appropriate competencies to ensure appropriate training and skill to assist and set up for said procedures.

• Act as chaperone as needed for medical providers.

• Transports patients as directed and ensures their safety.

• Monitors patient flow in and out of the clinic.

• Performs simple Point of Care Testing as directed Including QA/QC. 

• Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.

• Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).

• Complies with all Ambulatory Services and Medical Center policies and    procedures for infection control, safety, administrative and clinical practice.  Complies with activities mandated by JCAHO/Title 22

• Identifies and communicates problems to team and appropriate supervisor.

• Notifies providers of patient delays and service issues.  Acts and advocate for patients to help facilitate provider punctuality in seeing patients according to schedule.

• Maintains clean, well-stocked exam rooms, hub rooms and lab.   Responsible for ordering and maintaining supplies.

• Maintains supply standards as directed by nursing staff or appropriate supervisor.

70%

Yes

Patient Care Coordination

• Manage clinical team in-basket messaging, staff messages, telephone encounters, and patient communications through the EHR (APEX).

• Collaborates with all members of the practice team in activities to coordinate patient care.

• Coordinates care and resolves patient care issues.

• Works at check-out station and schedules complex procedures and coordinates services for patients 

• Maintain fax folder and upload documents to patient charts as appropriate 

• Prepare patient letters and forms (e.g. disability paperwork, excuse from work, etc.)

• Manage external genomic testing workflows 

• Completes referrals to other providers as ordered by the physician

• Obtains insurance authorizations for medications, procedures and film or slide review authorizations.

• Assist clinical staff in writing and sending patient communications

• Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.
• Answers phone for practice clinical teams

10%

Yes

Other duties as assigned

• Participates in various QI and Customer Service initiatives such as wait time studies, outcome data collection from procedures, etc.

• Offers suggestions for change or improvement in clinic/practice operations.

• Assists patients with issues and complaints utilizing conflict management skills.

• Shares pertinent information and observations with other health team members.

100%