Medical Assistant

GENERAL SUMMARY OF DUTIES: Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.
REPORTS TO: Clinic or Practice Manager
RESPONSIBILITIES
Duties include but are not limited to:
Monitors schedule and organizes patient flow for physician office visits or in-office procedures
Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians
Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessary
Performs or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis C
Manages patient charts to ensure clinical information is completed and filed appropriately
Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
Calls in prescription refills to pharmacies as needed
Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment
Performs emergency life-saving procedures if necessary
Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed by the Office Manager
Participates in marketing activities as directed by the Office Manager
Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS & EXPERIENCE
Must be a currently Certified or Registered Medical Assistant and CPR Certification required. 2-3 years of specialty clinical experience, gastroenterology experience preferred. Medical Assistant must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.
ADDITIONAL SKILLS AND EXPERIENCE
Medical Assistant must be able to:
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
Work under pressure; assess, respond, and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone, email, and in-person
Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel as business needs require.