Medical Assistant & Reimbursement Administrator

About Us 

From ABA therapy and mental health services—including assessment and treatment—to TMS for depression, speech therapy and learning disability support, and medication management—Neurobehavioral Center for Growth offers personalized care designed to empower individuals to reach their potential. 

We serve children, teens, adults, and families all across the state of Utah. We have centers in Bountiful, Layton, Ogden, and Salt Lake City. Our team includes Therapists, Psychologists, Registered Behavior Technicians, Board Certified Behavioral Analysts, Nurse Practitioners and psychiatrists focused on behavioral health. 

We believe in empowering every individual to find purpose, productivity, and connection as they work to reach their potential. Our treatment paths are layered and nuanced—just like the incredible people we serve. 

 
About the Role 

We are thrilled to expand our team and are seeking a compassionate and dedicated Medical Assistant & Reimbursement Administrator
to play a pivotal role in our Bountiful medical office, supporting our patients and contributing to the smooth running of our clinic. This is a dual-function, full-time role designed to keep our clinic running smoothly — both at the patient care level and on the billing and reimbursement side. 

Join our dynamic and growing medical team at Neurobehavioral Center for Growth, where we are dedicated to supporting our patients in improving their mental health and enhancing their daily lives.  

When patient volumes and scheduling demand it, you will work directly alongside our clinical MA team, providing hands-on patient support for our TMS, Spravato, and ketamine treatment programs. In quieter patient-facing moments, you will shift focus to monitoring, correcting, and optimizing our ADS (Advanced Depression Services) billing and reimbursement operations. This role is ideal for someone who thrives in a fast-paced clinical environment, genuinely cares about patients, and also has the tenacity and attention to detail needed to advocate for accurate reimbursement. 

Key Responsibilities 

Patient Care & Medical Assistant Duties 

• Deliver compassionate, empathetic care to patients receiving TMS, Spravato, and ketamine treatments throughout their visits 

• Answer incoming calls promptly and professionally, serving as a warm first point of contact for patients and families 

• Schedule and confirm patient appointments, coordinate follow-ups, and manage scheduling workflows 

• Verify insurance coverage and obtain prior authorizations as  

• Create and maintain accurate, complete patient charts in the EMR 

• Respond to prescription refill requests in coordination with providers 

• Handle incoming calls from patients enrolled in advanced depression treatment programs, providing guidance and escalating appropriately 

• Administer and monitor TMS, Spravato, and ketamine treatment sessions under provider supervision and per clinic protocols 

• Collaborate daily with front desk staff, providers, and fellow MAs to ensure patients are supported at every touchpoint 

Billing & ADS Reimbursement Administration 

• Monitor billing and reimbursement activity for TMS, Spravato, and ketamine patients on an ongoing basis 

• Identify claim errors, missing documentation, underpayments, and denial trends and take corrective action 

• Rebill, correct, and resubmit claims as needed to ensure accurate and timely reimbursement 

• Draft and submit appeals for denied or underpaid claims with supporting clinical documentation 

• Communicate with insurance payers to resolve billing disputes and verify claim status 

• Track outstanding reimbursements and escalate aged or complex issues to the appropriate team members 

• Maintain organized records of billing activity, appeal outcomes, and payer correspondence 

• Collaborate with providers and clinic leadership to identify documentation gaps that impact reimbursement 

Qualifications 

• High school diploma or GED ; Medical Assistant certification (CMA, RMA, or equivalent) strongly preferred 

• Prior experience in a clinical or medical office setting 

• Familiarity with insurance verification, prior authorization processes, and medical billing basics 

• Strong verbal and written communication skills, with an ability to interact warmly with patients in sometimes difficult emotional situations 

• Demonstrated ability to collaborate effectively across clinical and administrative teams 

• High degree of organization, accuracy, and persistence — especially when managing ongoing billing follow-up 

Preferred 

• Experience with TMS, Spravato, ketamine, or other advanced depression treatment billing and reimbursement 

• Knowledge of ADS (Advanced Depression Services) billing codes and payer requirements 

• Experience working with denial management and insurance appeals 

• Familiarity with EMR/EHR systems and medical billing platforms 

• Background in behavioral health, psychiatry, or neurology clinic settings 

Who Will Thrive in This Role 

You are a natural communicator who can shift from warmly supporting a patient through an emotional moment to methodically tracking down a denied claim — sometimes in the same afternoon. You take ownership of problems, follow through without being asked twice, and bring both patience and persistence to everything you do. You work well with a team, take direction from your provider, and also know when to take initiative. 

What We Offer 

• Competitive full-time compensation commensurate with experience 

• A mission-driven clinic environment focused on life-changing mental health treatment 

• Supportive, collaborative team culture 

• Opportunity to grow into expanded billing and operations responsibilities over time 

• Training on TMS, Spravato, and ketamine treatment protocols provided 
  
  

 If you are motivated, compassionate, and ready to contribute to our growing clinic, we invite you to apply and become an integral part of our growing team!

Schedule: Monday-Friday, Approximately 8:30 am - 5:30 pm
This position is full-time time working 35+ hours per week in our Bountiful office.

Full-time employees working more than 30 hours per week are eligible for our full benefits package after an eligibility and probationary period, some benefits available to part time employees including:

Benefits and Other Offerings (Dependent on full or part time status): 

• Medical Health Insurance, Vision Insurance, Dental Insurance, Short Term Disability Insurance 

• Retirement Planning: Before Tax & Roth 401k 3% Match, Vested 100% after 6yrs of employment 

• Life Insurance: $25,000 covered completely by NBCG, with additional optional coverage available. 


• Education: Capella University Discount: 50% off your first 12-week session, 10% tuition discount on all subsequent sessions 

• Paid Time Off & Holiday Pay: 10 paid holidays for full-time employees, 5 paid holidays for part-time employees. Additional PTO increasing yearly starting with 2 weeks.  


• Parental Leave: 6 Weeks Paid Leave for full-time employees after 12 months of service. 

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At Neurobehavioral Center for Growth (NBCG), we believe that diversity improves our community. We welcome all qualified candidates regardless of gender identity and expression, sexual orientation, ancestry, religion, national origin, age, ethnic identity, and any other status protected by law. From our staff, to our candidates, to our clientele- we are committed to acceptance and equitable treatment.