Medical Assistant - Comprehensive Care

SSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work closely with the clinical care team to deliver the best care for our patients.

• Foster a climate allowing for direct communication between the care team, patient/caregiver and appropriate care providers to optimize outcomes.

• Collaborate with other care team members to address gaps in care (chart prep).  

• Promote and facilitate improved clinical outcomes and patient satisfaction, as well as efficient use of resources.

• Act as a patient advocate to ensure highest quality of care for our patients.

• Set-up medical equipment and perform related tests as applicable, administer injections, and perform routine specimen collection and point of care tests. 

• Responsible for vaccine administration as directed.

• Interview patients regarding medical concerns and obtain medical history.

• Measure and record vital signs, such as pulse rate, temperature, blood pressure, height and weight in patients’ EHR. 

• Responsible for blood draws and specimen processing often in the patient’s home.

• Assist in performing routine medical procedures as requested.

• Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed. 

• Communicate test results to patients as directed.

• Assist in patient education with related educational tools, periodicals, flyers, and handouts. 

• Assist with applicable forms and patient paperwork (not limited to processing of referrals, prior authorizations or pre-certifications, etc.). 

• Respond to patient phone calls, as appropriate.

• Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.

• Attend meetings and participate in classroom activities as needed.

• All other duties as assigned.

 QUALIFICATIONS:

Required: High School diploma or equivalent

Required: Graduate of a Medical Assistant program

Required: Active Ohio Driver’s License

Preferred: MA certification

Preferred:  Strong Phlebotomy or customer service skills

Knowledge, Skills & Abilities

• Self-disciplined, energetic, passionate, and innovative


• Must demonstrate a proficient driving record and up to date auto insurance as travel to visit patients is necessary


• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner


• Proficient phlebotomy skills, both venipuncture and fingerstick


• Ability to maintain confidentiality at all times


• Ability to react calmly and effectively in emergency situations


• Ability to interpret, adapt, and apply guidelines and procedures 


• Ability to communicate clearly and document efficiently in EHR


• Knowledge in vaccine administration, storage, handling and documentation


• Knowledge and understanding of medical terminology


• Knowledge of patient care and examination procedures


• Knowledge of using medical equipment and instruments to administer patient care 


• Knowledge of common safety hazards and precautions to establish a safe work environment 


• Skill in assisting in a variety of treatments and medications, as directed 


• Skill in taking vital signs 


• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public


• Customer service skills; social perceptiveness and service oriented


• Excellent time management skills and ability to multi-task and prioritize work