Medical Assistant (MA)

JOB SUMMARY: The MA will provide high quality care to pediatric, adolescent, and young adult patients in an office setting. MAs are responsible for providing administrative and clinical support to ensure the efficient operation of the medical office. Employees make a positive IMPACT by demonstrating the Company’s Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork. MAs perform functions in accordance with Medical Health Associates of WNY policy and procedure and as directed by management and/or providers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Prepare patients for examination, obtain/record vitals, and record health history. 
• Perform screenings, such as vision, hearing, and pulse ox. 
• Collect and prepare laboratory specimens and/or patient samples. 
• Assist provider with medical treatments, procedures, and exams. 
• Explain medical procedures/treatment to patients (and family members). 
• Process prescription requests. 
• Accurately fill out school, camp, and day care forms for provider. 
• Communicate with parents/patients regarding questions, follow-up instructions or scheduling of additional testing (as directed by supervisors of the care team). 
• Prepare equipment and examination rooms, and clean instruments. 
• Complete laundry and assist with stocking supplies. 
• Maintain knowledge pertaining to emergency equipment supplies. 

Other Duties (may include, but not limited to): 

• Demonstrate the primary goal of customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team in a respectful, courteous, confidential, and caring manner. 
• Participate in quality assurance/quality improvement programs and activities within the practice setting. 
• Attend and participate in required in-service and mandatory meetings for continuous quality improvements. 
• Support change and new programs to improve patient care and staff morale. 
• Protect the privacy and security of confidential and sensitive patient information. 
• Assist with training and serve as a resource for other staff. 
• Perform any other tasks as assigned by the manager, or as directed by a provider. 

ESSENTIAL SKILLS 

• Enjoy working with infants, children, teens, and young adults. 
• Customer service skills, interpersonal skills, and team player mentality. 
• Display empathy, compassion, patience, sensitivity, and understanding. 
• Strong communication skills. 
• Organizational skills, time management skills, and attention to detail. 
• Ability to work well under pressure and remain calm. 
• Flexibility and Adaptability. 
• Critical thinking and creative problem-solving skills. 
• Demonstrate good judgment and decision-making skills. 
• Display initiative, motivation, and a willingness to learn. 
• Maintain patient confidentiality and uphold professional ethics. 
• Basic care techniques. 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. 

MINIMUM EDUCATION and/or EXPERIENCE 

• High school diploma or equivalent. 
• Medical Assistant certification preferred. 
• Current CPR Certification. 
• Prior medical assisting experience in a medical office preferred. 
• Knowledge of patient care and examination procedures preferred. 
• Basic computer literacy. 
• Proficiency with medical record technology. 
• MEDENT experience/knowledge preferred. 

PHYSICAL DEMAND/WORK ENVIRONMENT 

• Must be able to lift 25 lbs. Must be able to walk, stand and sit for extended periods. Includes but is not limited to bending, squatting, reaching, and carrying. The employee must be able to lift, pull and bend or assist to physically restrain a combative patient. 
• Employees are required to talk and hear through direct patient contact and telephone conversation. Requires close vision work with computer and keyboard entry. 
• Well lit, secure, controlled temperature environment with noise level quiet to moderate. 
• Tasks may involve exposure risk to blood and body fluids. Must observe guidelines to guard against disease, accidental needle sticks and exposure to instrument sterilizing chemicals. 

 EMPLOYMENT CONDITIONS: The employee will be employed under the provisions of MHA’s general employment policies as written and amended in MHA’s employee handbook. The employee will be held accountable for the provision of patient confidentiality both within and outside the office setting. The employee will always maintain a respectful attitude towards patients and employees.