Medical Assistant Manager

Are you an experienced, people‑focused, healthcare operations leader looking for an opportunity to drive change, guide high‑performing teams, and make a meaningful impact across a fast‑paced, multisite clinical environment? If so, read on! 

About Us 
At Specialists in Rehabilitation Medicine (SIRM) — Physical Medicine & Rehabilitation (PM&R) — we are a collaborative, patient-centered team dedicated to restoring function and improving quality of life. Our multidimensional care model brings together the expertise of Physiatrists, Advanced Practice Providers, Physical Therapists, Medical Assistants & PT Techs, and Administrative Teams. With locations in Rochester Hills, Commerce Township, and Bloomfield Hills, together, we provide coordinated, compassionate care that supports each patient’s journey toward better function and quality of life. 

To learn more, visit  https://sirmpc.com/ 

About the Opportunity 
The Medical Assistant Manager is responsible for the operational and clinical oversight of three high-volume, multispecialty clinic locations. This role supports environments with multiple clinical providers, complex schedules, and integrated subspecialty services, ensuring seamless coordination between clinical and operational teams across sites. The person in this role will have the opportunity to build teams and processes across the organization, defining the operational framework of SIRM. Candidates may primarily work at their preferred location. This role requires regular travel to SIRM’s 3 locations. 

Key Responsibilities  

• Directly oversee site leadership and support staff, including Medical Assistants and Front Desk staff across all locations.  
• Maintain accountability for staffing plans, scheduling oversight, coverage coordination, timecard approval, and time-off management.  
• Manage and support performance improvement plans, corrective actions, real-time coaching, and formal performance evaluations. 
• Ensure efficient clinic flow, provider support, and room utilization across all sites.  
• Identify and resolve operational issues in real time while preventing recurring disruptions.  
• Standardize and enforce workflows while monitoring task completion and quality metrics.  
• Facilitate consistent communication through team huddles, site leader check-ins, and provider touchpoints, escalating issues as appropriate.  
• Provide clear documentation, updates, and reporting across locations.  
• Ensure staff readiness and competency to support clinical care delivery.  
• Address and resolve patient concerns professionally and promptly.  
• Enforce compliance with HIPAA, OSHA, infection control, and clinic safety standards.  
• Monitor clinic and office supply inventory, vendor relationships, ordering practices, and usage trends across locations. 

About You 
The ideal candidate for this role will bring demonstrated healthcare operations leadership experience with a track record of driving outcomes, navigating complexity, and leading teams through change. Experience managing multi‑site or multi‑specialty clinical teams, particularly within smaller, fast‑paced clinical environments, is highly preferred. Success in this role requires exceptional organization, decisiveness, and adaptability to balance competing priorities across multiple locations.