Medical Assistant (non-clinic) - Hiring Urgently

Essential Duties and Responsibilities
• Provide customer service to all Service Members regarding medical services
• Responsible for scheduling Service Member medical and/or dental services in-clinic or offsite
• Investigate and resolve customer inquiries
• Collect, analyze and summarize client data in support of continuous improvement
• Investigate issues with management to assist in trend identification
• Interface with operational departments to ensure customer requirements are met
• Perform other duties and responsibilities as assigned
Competencies:
• Ability to communicate complex or technical information
• Excellent customer service skills
• Strong knowledge of MS Office and ability to learn new software quickly
• Ability to work in a fast-paced environment and adapt to change
• Strong organization and planning skills
• Self-motivated and able to work independently
• Knowledge of nursing and medical practices and procedures