Medical Assistant - Phones

This position can be either fully on-site (in Jamestown, NY or Fredonia, NY) or hybrid remote.

To be eligible for hybrid remote work, you must:

- Live in New York or Pennsylvania
- Be within commuting distance of Jamestown, NY
- Be able to train on-site in Jamestown, NY for up to 90 days

After completing the on-site training period, you may transition to mostly remote work while continuing to reside in NY or PA.

We are currently seeking a Medical Assistant - Phones to join our team and serve as a vital communication link between our patients and healthcare providers.

As a Medical Assistant - Phones you will manage incoming calls, assist patients with scheduling, and relay messages to providers. This role supports the office's overall efficiency and ensures patients receive timely communication and care coordination.

Job Title: Medical Assistant -Phones

Reports To: Operations Manager

Department: Clerical

Supervises: N/A

Location: Hybrid remote or on-site

Travel Required: <10%

Position Type: Full-time 40 hours per week, Non-exempt

Pay Information: $15.50 - $19.50 per hour

ROLE AND RESPONSIBILITIES:

• Answer incoming calls and assist patient with their needs
• Respond to patient messaging in a timely and professional manner with responses from provider
• Work on medication prior authorizations
• Que medications to providers based on Medication Refill Policy
• Contact nursing or providers by phone or patient's chart with patient complaints to determine course of action
• Obtain lab and x-ray reports, hospital notes, and referral information
• Use Disease Management and Health Maintenance to coordinate care for individual patients
• Update patient demographics including insurance, address, and phone number
• Communicate via messaging patient health complaints and/or concerns
• Maintain strict HIPAA standards related to patient information
• Participate and communicate in team meetings to identify and problem solve processes
• Communicate with nursing and provider staff through a team approach to plan of care that is patient specific
• May assist in other departments as needed
• Any additional duties as assigned by management

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• At least six months of experience in a related role preferred
• High School Diploma or GED required

PREFERRED SKILLS:

• Excellent verbal and written communication skills
• Medent experience preferred
• Excellent customer service skills required
• Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Prolonged periods of sitting at a desk and working on a computer and telephone.
Ability to use hands and fingers for typing and operating office equipment.
Occasional walking, standing, or reaching within the office environment.
Ability to lift or move up to 10 pounds occasionally.
Must be able to effectively communicate via phone, email, and in-person.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

If you meet the requirements and are interested in this opportunity, please submit your application today. We look forward to hearing from you!