Medical Assistant Pool

Job Description: Medical Assistant

A Medical Assistant provides quality patient care by assisting the physician in examinations and treatment. The Medical Assistant follows Madison Medical specific standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This position reports to the Clinic Supervisor and Regional Director of Clinic Operations.

Responsibilities

• Escorts patients to exam room as scheduled, completes brief history through appropriate documentation, and obtains vital signs through accurate methods.
• Stays current on electronic health records (EHR) changes and ensures appropriate and effective documentation in patient records.
• Keeps up with the flow of operational needs to ensure the best and timely care for patients – manages phone calls and messages efficiently, checks EHR and email regularly, handles prior authorizations and refills, and effectively triages phone calls.
• Updates the patient’s medical record for provider review.
• Organizes and prepares exam rooms and maintains a clean, safe, and well stocked environment.
• Administers routine medications, including: immunizations, antibiotics, pain medications, vitamins and topical agents.
• Provides basic patient education.
• Updates medication lists, files prior authorizations for refill requests
• Refills medications according to MD protocols or as directed by physician
• Manages incoming phone calls, assists in patients’ requests, communication of results as directed by the physician.
• Schedules appointments as needed.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent
• Graduate of accredited Medical Assistant program, or military equivalent, or demonstrated skills in capacity for at least one year
• Current Medical Assistant certification
• Current CPR certification
• Demonstrated competence in data entry and ability to work with computer applications
• Customer service experience in an environment with significant and frequent opportunities to effectively resolve problems and conflict situations