Medical Assistant Team Lead

Summary/Objective

Under the supervision of the Site Manager, the Medical Assistant Team Lead helps oversee the day-to-day functions of the office and procedural settings. They are responsible for maintaining a clean and well-stocked clinical environment, ensuring patient care and procedure rooms are prepared for use. It includes serving as a key communication link between providers and patients to support smooth interactions. Flexibility and teamwork are essential, as is the responsibility for the proper care and maintenance of all clinical equipment and accessories to ensure safety and efficiency.

Essential Functions

• Render care to patients in the office setting as well as procedure setting under the supervision of the Site Manager
• Cares for and maintains all capsule endoscopy equipment and accessories
• Cleans and stocks clinical areas as well as procedure rooms
• Assists provider during procedures (Hemorrhoidal Banding, Flex Sigmoidoscopy)
• Spanish translation services, as needed
• Takes patient to exam rooms and records weight, height, pulse and blood pressure of each patient
• Review and document patient’s current medication, dosage and dosage schedule on each visit
• Lists patient’s medical allergies in EMR
• Call patients with normal test results at providers request
• Ensures patient confidentiality at all times
• Chart Prep - obtains diagnostic studies (labs, x-rays, path report, etc.) in situations when medical records is unable to
• Provides instruction and information to patients as per provider’s orders recorded on Medical Record to include, but not limited to:
• Provides educational instructional materials to patient
• Provides and reviews special diets
• Completes lab requests to include any specific instructions for the test
• Instructs patient on collection of stool studies and providing appropriate containers.
• Dispenses sample medications as ordered by provider
• Has working knowledge of insurance criteria as it pertains to where patient is required to have labs, x-rays and other procedures performed
• Knows provider preferences and implements same
• Restocks nurses station with drugs, diets, instructions, educational materials as needed
• Restocks patient exam rooms as needed
• Properly disposes of contaminated waste following Universal Precautions and OSHA regulations
• Documents all aspects of patient care according to the policies of the USDH (recalls, orders)
• Track procedure and pathology reports and forward to provider
• Performs follow-up calls to patients as assigned with questions or concerns
• Perform FibroScans and document properly
• Order supplies for patient care area and infusion
• Assign daily assignments for rooming providers, lunch and conversions
• Create monthly staff schedule for FibroScan, Interpreting and patient care

Supervisory Responsibility

This role assists the Site Manager with supervising day-to-day functions.

Work Environment

• Clean environment in a gastroenterology physicians’ office.
• Exposure to communicable diseases
• Exposure to chemicals common to a clinical setting (formaldehyde, bleach)

Physical Demands

• Full range of body motion, including manual and finger dexterity and eye-hand coordination
• Extensive periods of standing or walking
• Bending, lifting, and carrying
• Normal color perception and corrected visual acuity and hearing to normal range
• Involvement with management, providers, staff, and patients and their families

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Education and Experience

Medical Assistant Certification and/or Associates Degree in the State of Pennsylvania

Minimum of two (2) years previous office experience preferred.

Demonstrates clinical expertise in gastroenterology nursing.

Current BLS certification

Participation in ongoing continuing education

Ability to deal compassionately, professionally, and courteously with patients, their families, providers, and fellow staff

Good Communication skills