Medical Assistant/Case Manager

POSITION SUMMARY

Under the administrative supervision of the Behavioral Health Clinic Manager, and the clinical supervision of a licensed medical provider, the Medical Assistant is responsible for performing patient-oriented procedures, providing support to the Behavioral Health care team for daily operations, communicating effectively with patients, providers, and other members of the health care team, and performing administrative duties.

ESSENTIAL FUNCTIONS

1. Perform administrative duties which may include greeting patients, maintaining paper and electronic health records, telephone duties, coordination of care, completing forms, making appointments, handling correspondence, scheduling tests, and laboratory services, and assisting with areas related to billing and compliance.

2. Under the clinical supervision of a Registered Nurse or licensed medical provider, performs clinical duties which may include intake triage, rooming patients, vitals, urine collection, blood draws, injections, and assisting patients with mental health screenings.

3. Provides support to Psychiatric Providers and coordinates psychotropic medications requests for refill.

4. Documents as appropriate: vitals, screening and patient history personal information as needed.

5. Coordinates logistic support to department, including supplies and equipment.

6. When needed and as appropriate, interview patients to determine their needs and refer to appropriate community agencies, advocate, and coordinate on their behalf.

7. Maintains the standards of patient care and implements the policies and procedures of the Behavioral Health Department.

8. Participates in the Quality Improvement Program as instructed.

9. Demonstrates a high level of mental and emotional maturity and tolerance with an even temperament when dealing with ill people; uses tact, sensitivity, sound judgement, and a professional attitude when related to patients, families, and coworkers.

10. Provides mental health case management services and mental health support, including care coordination.

11. Performs other specific duties as assigned.

MINIMUM QUALIFICATIONS

1. High school diploma or GED is required.


2. Candidate requires graduation from a medical assistant program, or completion of the first semester of a nursing program, or any combination of education and experience that will meet the skills and competency needed.


3. Two years of previous case management related experience in behavioral health services. 


4. Ability to maintain sensitivity and objectivity to chronic medical and social problems, especially those specific to the Indian community.


5. Must possess a valid California Driver License and be insurable by the Tribe’s auto insurer.


6. Post job offer: CPR/BLS certification, TB test, and annual flu shot (during flu season) are required as a condition of employment, unless a medical/religious accommodation request is provided. Hepatitis B Vaccine will be offered at no cost to employees, but it is not required.

NATIVE PREFERENCE

Preference in hiring is given to either the most qualified applicant or a Native American candidate who meets the minimum qualifications. When two (2) or more Native American candidates have comparable qualifications, the following order of preference shall apply: (1) Members of Shingle Springs Band of Miwok Indians; (2) Spouses or domestic partners (certified through Tribal Court) of members of Shingle Springs Band of Miwok Indians; (3) Parents of children of the Shingle Springs Band of Miwok Indians; (4) All other documented Native Americans; (5) All other applicants in accordance with Title 25, U.S. Code, Section 472 and 473. Applicants claiming Native preference must submit verification of Indian eligibility.