Medical Assistant/Front Desk Receptionist

Medical Assistant / Front Desk Receptionist
Full-Time | $21.00/hour | Monday-Friday 8:30am-5:00pm
Location: Mishawaka, IN 46545

About Advanced Pain and Anesthesia Consultants (APAC)
Advanced Pain and Anesthesia Consultants (APAC) is a Joint Commission–accredited leader in multidisciplinary pain management. We combine innovative interventional procedures, physical therapy, and psychological support to help patients reclaim their lives.

The Opportunity
This role blends front-desk coordination with hands-on clinical support in a fast-paced healthcare environment. You’ll work closely with physicians and staff, support patient flow, maintain accurate records, and help uphold the highest standards of care, safety, and compliance.

What You’ll Do
Patient Intake & Front Desk Operations

• Check patients in and out; register patients and collect co-pays and deposits
• Answer and route phone calls; schedule appointments and gather required patient information
• Prepare and distribute patient documentation, including new patient paperwork, insurance cards, and privacy notices
• Ensure all required forms and consents are completed

Medical Records & EMR Management

• Use EMR systems daily to create, retrieve, update, and maintain accurate, organized electronic medical records
• Maintain the confidentiality, security, and integrity of all patient records

Clinical Support & Patient Care

• Obtain and document patient medical histories, vital signs, test results, and other clinical information
• Prepare examination and treatment rooms; clean medical instruments; stock rooms and manage medical supply inventory
• Assist practitioners with medical procedures, patient care, and patient transfers before and after procedures
• Prepare, order, and administer medications under physician direction and supervision
• Provide compassionate support and assistance to patients and their families

Professional Standards & Compliance

• Interact professionally and courteously with physicians and office staff
• Adhere to facility clinical guidelines and ensure compliance with healthcare regulations, including HIPAA and OSHA
• Complete all required annual mandatory training by assigned deadlines

You’ll Thrive in This Role If You…

• Enjoy balancing administrative responsibilities with hands-on patient care
• Communicate clearly, professionally, and compassionately
• Are detail-oriented and take pride in accurate documentation
• Work well independently while collaborating closely with a clinical team
• Understand the importance of confidentiality, professionalism, and patient trust

Qualifications

• High school diploma or GED required
• At least one year of experience in an administrative role required
• At least one year of experience in a healthcare setting required
• Minimum of one year of hands-on experience working with EMR systems required
• Medical Assistant Certification preferred

Skills

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Proficiency in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Basic understanding of clerical procedures, recordkeeping, and filing
• Knowledge of medical terminology, spelling, and office ethics
• Ability to work independently while maintaining strict patient confidentiality

What We Offer

• Health, Dental & Vision Insurance
• Life / AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Travel Emergency Assistance
• Health Savings Account
• Health Management Tools
• Paid Time Off (PTO) and Sick Time Off
• Company-Paid Holidays
• 401(k) Retirement Plan
• Bonusly (employee recognition program)
• DailyPay (on-demand pay access)
• Employee Discount Program

Why You’ll Love Working at APAC
You’ll be part of a collaborative, patient-focused organization known for quality care, professionalism, and compassion. At APAC, every role contributes directly to improving patients’ lives—and your work will truly matter.

Ready to Make a Difference?
If you’re passionate about patient care, organization, and supporting a clinical team in a meaningful healthcare setting, we encourage you to apply and take the next step in your career with APAC.
 

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.