Medical Assistant/Front Office Associate

Description

Roswell Park Care Network has a fantastic opportunity for a Medical Assistant/Front Desk Associate with our office in Jamestown, NY. Come join our team!

We offer:

• Schedule is Monday through Friday 
• Generous Vacation and Sick time
• Medical Insurance via Highmark Blue Cross Blue Shield
• HRA - employer funded
• Dental Insurance and Vision Insurance
• 401(k) with company match
• Company paid life insurance, options for LTD, Critical Illness, Accident
• 11 Paid Holidays

As a Medical Assistant/Front Desk Associate, you will support our providers by performing both clinical and administrative duties within the practice 

Responsibilities:

• In this Dual role, employee works in each position based on operational needs 
• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient’s appointments and itinerary
• Collect and scan insurance and other required documents
• Confirm patient insurance eligibility and verification
• New patient intake including data entry into EMR
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Patient check-out
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Call no show appointments
• Creates and mails patient letters (no show and 3 call attempt)
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate’s referrals, as directed, to providers outside of the practice
• Prepares paperwork and patient records related to their area of responsibility
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment
• Assists nurses, physicians, and other clinical and/or medical personnel with clerical support
• Accurately and efficiently respond to tasks received from providers and staff
• Open and close the patient waiting room
• Utilize spare time in work related activities which contribute to the clinic's needs
• Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual
• Completes chart prep 24-48 hours prior to patient appointment to ensure chart is complete with notes, pathology report, test results, medications, allergies, etc.
• Timely and accurate documentation in the Electronic Medical Record (EMR)
• Assist with surgical procedures using sterile technique 
• Clean, disinfect and package surgical instruments
• Possess knowledge of autoclave operation, maintain maintenance and log documentation  
• Maintain biopsy log 
• Maintain confidentiality of all current and former patients/charts as required by clinic policy and governing laws
• Follow proper protocol for securing workstation when walking away
• Document in the EMR using only your assigned login
• Escorts patients to exam room, obtain vitals, updates patient history, reconciles medications, allergies, and any required quality data
• Provides patient with orders, education and medication instructions as directed by Provider
• Cleans and prepares exam rooms for each patient
• Identify and properly label all specimens for testing
• Follows up on Electronic Medical Record documents routed by the Providers
• Stock exam rooms with medical supplies, as necessary
• Duplicates and distributes photocopies, as needed
• Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested
• Assists other departments with administrative duties, as requested
• Update HealtheLink, as requested
• Performs other related duties as assigned or requested

Requirements

Education/Experience:

• Preferred Successful completion of an accredited medical office assistant education program 

        OR

• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical medical assistant and phlebotomy experience
• 1 year experience in medical office setting
• 1 year experience with EMR, patient calls, and registration preferred.
• Must be flexible to work split time with front desk reception and room patients. 

Certifications/Licenses:

• BLS Certification is required
• Medical Assistant Certification preferred