Medical Assistant-Mobile 3 - Hero

General Statement of Job:
 

Key Responsibilities

• Patient Preparation and Clinical Intake

• Verify patient identity in accordance with established policies and procedures and prepare exam rooms to ensure they are clean, disinfected, organized, and ready for patient visits.
• Obtain and accurately document vital signs, height, weight, and other relevant clinical information in preparation for patient visits.
• Interview patients and collect, update, and document pertinent information, including social determinants of health (SDOH), family, social, medical, and surgical histories, medication reconciliation, and required health screenings.
• Request medical records from outside providers or facilities in accordance with established procedures when patients report receiving care from another provider or being hospitalized since their previous visit.

• Clinical Care and Diagnostic Support

• Order, perform, and document point-of-care testing (POCT) and Uniform Data System (UDS)-required health maintenance screenings in accordance with standing order protocols; promptly communicate abnormal POCT results to the provider.
• Assist providers with patient examinations, procedures, laboratory specimen collection, and other clinical activities as requested.
• Perform authorized clinical procedures and treatments as ordered, including administration of subcutaneous and intramuscular injections and vaccines, POCT, suture or staple removal, EKGs, nebulizer treatments, and ear lavage.
• Coordinate a warm handoff to the appropriate behavioral health team member in response to a positive behavioral health screening result.

• Patient Follow-Up, Care Coordination, and Documentation

• Complete patient checkout activities by providing instructions and education in accordance with provider orders, scheduling follow-up appointments, coordinating health maintenance screenings, and facilitating completion of outstanding orders.
• Communicate diagnostic and other test results to patients in accordance with provider instructions and established result-tracking procedures.
• Coordinate with hospitals, physician offices, laboratories, and other appropriate providers to support continuity of care and timely patient follow-up.
• Scan, label, and accurately file outside records, test results, and other documents into the patient's medical record in accordance with established documentation procedures.
• Enter incident reports, patient complaints, and grievances into the electronic event reporting system, as appropriate.

• Clinical Operations, Safety, and Emergency Response

• Maintain required clinical logs and perform control testing for POCT equipment in accordance with established procedures.
• Clean and sterilize instruments; properly handle and dispose of contaminated supplies and biohazardous waste; and maintain compliance with OSHA guidelines and other applicable safety standards.
• Prepare specimens for internal or external laboratory analysis, including proper labeling, completion of requisition forms, adherence to specimen-handling protocols, and coordination of laboratory pickup.
• Assist with supply management by communicating needs to the designated ordering personnel, monitoring inventory, and tracking and removing expired supplies from clinical use in accordance with established procedures.
• Participate in emergency preparedness, response, and management activities as required, including deployment to Red Cross shelters and response to natural or man-made disasters, threats, or other emergencies on behalf of Palm Beach County.

Additional Responsibilities

The duties and responsibilities described above are intended to provide a general overview of the position and are not intended to be an exhaustive list of all assigned duties, responsibilities, or activities. Employees may be required to perform other job-related duties as assigned to support departmental operations, organizational objectives, regulatory requirements, or patient care needs. Duties, responsibilities, and activities may change at any time with or without notice.
 

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