Medical Assistant/Patient Support Specialist (Monday-Thursday)

**Please note, this position has a schedule of Monday - Thursday (36 hours/week)

Join an Organization that Puts its People First!

Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you!

Orchid Health was founded 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We are committed to our communities and each other and are proud of the positive feedback and reputation that we have built. We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.

Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by leaning into our four pillars and core values:

Core Values:

• Challenge the Status Quo
• Cultivate Respect
• Courageously Vulnerable and Accountable

Four Pillars (in order of priority):

• Pillar 1: Employee Well-Being
• Pillar 2: Trusting Patient Relationships
• Pillar 3: Community Health
• Pillar 4: Financial Sustainability

Why work for Orchid Health?

Orchid Health’s culture revolves around a healthy work-life balance, asking open-ended questions and providing transparent feedback, and learning from our mistakes. Orchid’s team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts and partnerships, and enjoy a robust benefits package. 

Compensation:

• $22.50 – $24.50/hour depending on experience and skills 

Benefits:

• Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at 50% for their dependents for base medical and dental plans 
• $1000/year Wellness Benefit - for things that make you happy!
• 401(k) with a company match
• A Continuing Education / Continuing Medical Education budget for all team members
• An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees
• 120 hours of PTO per year to start, annually front-loaded with tenure-based increases
• 40 hours of paid inclement weather and emergency closure leave, annually front-loaded
• 8 paid holidays, plus your birthday off!
• Free care at our clinics for team members and their families
• And more!

*Team members are eligible for benefits on the first of the month following 30 days of employment.

The schedule for this position is Monday – Thursday (9 hours/day; 36 hours/week)

Orchid Health’s McKenzie River Clinic is located in Blue River, Oregon, on Highway 126, east of Eugene/Springfield. Aptly named for the striking blue color of its rocky bed, Blue River is a charming community located at the confluence of the Blue and McKenzie rivers in the Willamette National Forest. It’s home to the Belknap Covered Bridge, the H.J. Andrews Experimental Forest, and cozy mountain cottages, reservoirs, and prime fishing spots. 

Responsibilities & Required Qualifications:

Patient Support Specialist:

• Warmly and professionally greet patients as they check into the clinic for their physical and/or behavioral health appointments
• Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional
• Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records system
• Determine insurance eligibility
• Determine, present, and collect valid insurance copays and deductibles. 
• Carry out prior authorizations as necessary
• Verify patient chart information is accurate
• Calmly and professionally respond to healthcare crises as the first line of interaction.
• Effectively utilizing our EMR system.

Medical Assistant:

• Ability to room patients, take vitals, give injections (including immunizations), and support providers with patient management. 
• Perform proper documentation of patient history, medications, and other relevant information according to the guidelines you have been provided. 
• Knowledge of chronic diseases and related health maintenance and preventative care protocols preferred.
• Excellent verbal, written, and problem solving skills through professional communication. 
• Show compassion and professionalism when interacting with patients. 
• Support clinical and facility requirements as directed ( i.e. clean exam rooms, restocking medical inventory, etc.)

Education and Experience:

• High school diploma or GED certificate
• Minimum of 1 year medical office experience in a primary care office
• Minimum of  1 year in a position where daily interaction with customers occurred
• Current national certification for medical assistant preferred
• Technology savvy - those who are able to type 40+ WPM, have experience with EHR systems are preferred

Work Environment:

Team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment. Team members may be required to work for extended periods of time at a computer.Team members use standard office equipment, such as computers, phones, and e-fax.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be regularly required to use hands and fingers to operate a computer, telephone, and keyboard. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, reaching, and crouching, as well as lifting and supporting patients. Computer work is required for in-clinic positions. Light to moderate lifting may be required.

Travel: 

Travel is primarily local during the business day, although some out-of-the-area may be expected on occasion (CME events, training, or activities involving other Orchid Health Clinics).

Employment Offer Contingencies:

Job offers are contingent upon the successful completion of a background check and drug screening. 

AAP/EEO Statement:

It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.