Medical Authorization and Benefits Representative

Job Title : CNY Fertility Medical Authorizations and Benefits Representative

Work Type : Full-time

FSLA Status: Non-Exempt

Summary : CNY Fertility Center is seeking applicants for the position of Medical Benefits Representative. The successful candidate must be highly motivated, detail-oriented and possess excellent communication and interpersonal skills. Compassion and empathy toward patients are essential. Candidates must have a strong ability to multi-task and an understanding of health insurance terms. Experience working in a medical setting and EMR preferred. The ideal candidate will be highly skilled in multitasking, patient service and problem solving. This role with require the representative to act as a liaison between insurance companies and our patients.

Job Duties and Responsibilities:
Verify patient insurance and obtain coverage information from insurance carriers
Contact patients when further information is needed and to discuss coverage.
Contact patients when referrals are required prior to appointments.
Work with our front office, billing and financial teams to ensure accuracy of information.
Patient correspondences, phone calls and emails.
Maintain confidentiality of information.
Qualifications : Exceptional verbal and written communication skills
Understanding of insurance terminology
Strong analytical and problem-solving skills
Prioritized time management and organizational skills
Ability to provide support and kindness toward patients
Proficiency in Microsoft Office
Knowledge, Skills and Other Abilities: Medical Terminology
Time management skills
Strong communication, both written and verbal
Great active listening skills
A patient and empathetic attitude
Comfortable working in fast-paced environments
Computer literacy

Salary: Determinable upon experience and qualifications

Benefits: 401K, health insurance (including dental and vison)

Education/Experience: High school diploma or general education degree (GED)