Responsibilities
- Review new patient records in billing software and initiate billing process
- Work with clinic staff to resolve patient authorization issues
- Review existing claims in billing software and follow up on outstanding issues
- Review outdated claims in billing software to research and resolve as necessary
- Review outdated claims in billing software and prepare for collection as necessary
- Work with insurance companies to resolve billing issues
- Work with patients to resolve billing and collection issues
- Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner
- Properly escalate billing issues where necessary
- Follow company processes and procedures carefully
- Prepare and update summary documentation as required
- Other duties as assigned by management
Qualifications
- Minimum 3 years’ experience with medical billing required (1 year with 2-year college degree or greater)
- Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.)
- Experience with HRM software such as WebPT preferred
- Ability to multitask and manage time effectively with minimum supervision
- Excellent written and verbal communication skills
- Basic Excel skills
- Outstanding problem-solving and organizational abilities
- Keen attention to detail with strong analytical skills
- A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirements
- Ability to deal positively with coworkers and supervisors, and support management decisions
- Ability to function as a contributing team member while meeting deadlines and productivity standards
- In-network billing experience, commercial insurances and Medicare