Medical Billing Coordinator

Summary:

The primary role of this position is to maintain the credentialing of the therapists with the insurance panels, verify patient’s insurance, and process medical billing. This position is one of the first contacts most of our clients will have with Grace Counseling. As the secondary person on the front desk area they will be responsible for greeting people as the enter the building and as they call the office. They are also the primary person for Grace Counseling outreach efforts and maintaining Charity Tracker with demographics. They will assist with scheduling clients through our Electronic Health Record and processing intakes and referrals. 

Position Responsibilities:

• The Medical Billing Coordinator must have knowledge of Medicare, Private Insurance and billing guidelines. 
• *Verifying insurance coverage and patient eligibility 
• *Posting payments and reconciling accounts 
• *Investigating and resolving denied or rejected claims. 
• *Communicating with patients and insurance companies regarding balances and authorizations
• *Maintaining accurate billing records and documentation 
• *Working closely with the front office, clinical staff, and insurance payers. 
• *Assist with front desk receptionist duties at Grace Counseling. Greeting visitors and clients, monitor access to the center, open mail, schedule clients, process payments and answer the phones. 
• Assists with the coordination of Outreach Activities including finding volunteers to participate, getting the materials together to take to the shows, and other duties as assigned. 
• Is the contact for Grace Counseling’s staff and interns to help them with any problems or concerns they have with entering case notes and converting them into billable units. 
• Provide management with reports on the status of claims 
• Must be sensitive to the service population’s cultural and socioeconomic characteristics 
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Office Administrator and Senior Director. 

Competencies:

Adaptability

Advocacy

Building Collaboration

Communication

Solution Oriented

Minimum Qualifications: 

• Education
  • High school diploma 
• Experience
  • Minimum of 3 years’ experience in customer service. 
  • Minimum 1-year experience in Medical Billing and verification 
  • Preferred experience in Behavioral Health Billing and/or CPT coding experience. Will train the right candidate. 
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Must have a clean driving record
  • Valid vehicle insurance
  • Medical Billing Certification preferred

Minimum Knowledge and Skills: 

• Minimum of 1 years’ experience in Medical Billing, customer service and other office administrative tasks. 
• Preferred to have a working knowledge of billing practices, accounting reports, and insurance claims; 
• Experience with computer software and multi-line phones (i.e., Microsoft office, AdvanceMD/EHR software preferred); 
• A solid grasp of HIPPA standards and Mental Health or ability to obtain this within 3 months of starting position. 
• Must be detail oriented, organized, self-motivated, work well independently and on a team; 
• Must have good written and verbal skills; 
• Must have good critical thinking and problem-solving skills.

Travel Requirements:

Travel requirements for the position includes 5% local and 0% overnight.