Medical Call Center Agent - Cuyahoga Falls, OH

Optum

is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start

Caring. Connecting. Growing together.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2750 FRONT ST, Cuyahoga Falls, OH 44221.

We offer 12 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.

Training will be conducted onsite.

Primary Responsibilities:

Provides support to medical offices primarily by answering incoming calls.

Tasks will include scheduling appointments, sending messages to providers’ office, respond to patient inquiries, and processing communication within the electronic medical record system to appropriate resource.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED OR equivalent experience

Must be 18 years of age OR older

1+ years customer service experience

Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Typing skills 50 words per minute

Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

1+ years of related medical office or medical assistant experience

1+ years of experience in heavy/high call volume phone setting in either call center and/or medical facility

Knowledge of Medical Terminology

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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