Medical Customer Service Representative

Description

University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others.

BENEFITS INCLUDE:

o Remote Work Opportunities

o Casual work environment

o Medical, Dental, Vision, Life, Critical Illness Insurance

o FSA & HSA with employer contribution

o Paid Time Off (PTO) and Sick Pay

o Paid Mental Health Days

o Onsite Fitness Center

o Employee Assistance Program (EAP)

o 401K Matching and Immediate Vesting

Responsibilities:

o Provide exceptional customer service to patients, providers, and clients

o Respond promptly and professionally to high volume of incoming calls from patients

o Assist with billing inquiries, payments, and payment arrangements

o Research of insurance, charity, estates, other financial items

o Process financial assistance applications

o Overall patient account review for accuracy, following established procedures

o Review accounts for outside collection agency placement and balance status

o Maintain confidentiality of patient information, follow HIPAA and PCI compliance

Identify and escalate inquiries, concerns, and complaints to the appropriate personnel in a timely

Candidate must be able to commute to our corporate offices located in Knoxville, TN for required on-site training period of a minimum of 90 days. Remote opportunities are available after initial training, however, some positions may also require intermittent time in the office, as needs arise.

Full-Time Positions Available.

Monday through Friday work week with flexible scheduling opportunities.

Requirements

Qualifications:

o Medical Customer Service or call center experience preferred.

o Ability to communicate professionally and effectively, both verbally and in writing.

o Ability to get along with others and consistently engage in and promote positive interactions in the workplace.

o Problem-solving skills and ability to remain calm under pressure

o Strong interpersonal skills and ability to demonstrate empathy and compassion

o Candidate must have functional knowledge of computers and programs such as Microsoft Word, Excel, and Outlook

o Candidate must have basic knowledge of office equipment such as copiers, fax machine, multi-line telephone, printers, and scanners.

o Ability to multitask, prioritize, and work efficiently in a fast-paced environment