Medical Customer Service Representative

• Answer inbound telephone calls and inquiries from existing customers and prospects.
• Process all orders and expedites.
• Process customer complaints in a timely manner to maintain high customer satisfaction.
• Update customer profiles regularly when changeovers occur at existing customers and establish new customer profiles.
• Upsell and cross-sell to customers by offering alternative solutions and ensuring complete customer satisfaction.
• Proactively review backorder reports and communicate with the Value Stream team to support production planning and timely order processing.
• Make outbound calls to existing customers using customer listings provided by the Team Leader.
• Prepare customer freight quotes in coordination with Logistics personnel.
• Provide post-shipment follow-up and shipment tracking as needed to ensure personalized customer service.
• Support all quality improvement programs.
• Control and maintain stock and custom products in accordance with customer commitments, contracts, and inventory guarantees.
• Collaborate with the International Customer Service Representative to achieve monthly and quarterly shipment goals, as appropriate.
• Support and perform other duties and projects as assigned by the Team Leader.

What You Bring

Core Qualifications

• Required customer service or sales experience

• Manufacturing Customer Service experience preferred 

Preferred Qualifications

• Ability to function positively / accurately under pressure
• Ability to organize and handle multiple assignments simultaneously/maintain high volume
• Ability to objectively evaluate / analyze complex customer-related problems
• Ability to work independently / Self-starter
• Excellent verbal and written communication skills on the phone, Teams meetings and email
• Ability to deal effectively with others on the team
• High energy level
• Must portray a positive, professional image, and attitude
• Ability to accept criticism and use it for constructive means
• Knowledge of computers required
• Computer literacy required on standard business software

• Ability to work flexible hours

Professional Traits We Value

Compensation & Benefits

The expected salary range for this position is $20-$24/hour. Actual compensation will be determined based on experience, skills, qualifications, and geographic location.