Medical Documentation Representative - Onsite/Hybrid positions

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a 2020, 2021, 2022, 2023, and 2024 Top Workplace. We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Medical Records Representative to join our high energy team. The Medical Documentation Representative’s primary role is to obtain medical records directly from physician offices for the purpose of insurance compliance.

• This is a full-time, non-exempt, entry level position.

• Once training is complete, this position will be part of a hybrid remote work schedule. The office is located in Hudson, Ohio.

• Schedule is 8:15 am - 5:00 pm, Monday through Friday.

• Employer paid vacation.

• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.

• Ongoing training and development.

This is a full-time, non-exempt, entry level position.

Once training is complete, this position will be part of a hybrid remote work schedule. The office is located in Hudson, Ohio.

Schedule is 8:15 am - 5:00 pm, Monday through Friday.

Employer paid vacation.

Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.

Ongoing training and development.

Key Responsibilities

• Documents to include, but not limited to, medical records, certificates of medical necessity, pharmacy prescriptions and lab work.

• Develop and maintain positive relationships with medical offices.

• Communicate with customer on issues relating to documentation and missing information.

• Data entry of updated customer account information for claim processing.

• Outbound calls to physician offices to obtain all documentation and required forms.

Documents to include, but not limited to, medical records, certificates of medical necessity, pharmacy prescriptions and lab work.

Develop and maintain positive relationships with medical offices.

Communicate with customer on issues relating to documentation and missing information.

Data entry of updated customer account information for claim processing.

Outbound calls to physician offices to obtain all documentation and required forms.