Medical Equipment Customer Care Specialist

Do you have what it takes to be a Rice’s Medical Equipment (DME) Customer Care Specialist? Do you love helping people? Are you energized by building relationships and solving problems? Do you thrive in a fast‑paced, customer‑focused environment? Are you highly organized, a quick learner, and driven to succeed?

If you answered yes to these questions, please read on…

Rice’s Medical Equipment is looking for a DME Customer Care Specialist to help serve our patients.

This position plays a critical role in guiding patients through their medical equipment needs with care, confidence, and professionalism—ensuring every interaction reflects our commitment to outstanding service.

Responsibilities include:

• Serving as the primary point of contact for patients needing medical equipment and supplies
• Building strong, trusting relationships with patients and caregivers
• Educating patients on DME products, usage, and basic troubleshooting
• Processing sales, rentals, and refills accurately and efficiently
• Coordinating documentation and orders with insurance providers and internal teams
• Maintaining organized patient records and sales documentation
• Managing multiple tasks and priorities in a fast‑paced environment
• Answering phones with a smile so big the caller can hear it
• Expeditiously and courteously managing phone calls and in‑person requests
• Providing clear, compassionate communication during every patient interaction
• Maintaining a customer‑first mindset at all times
• Point of Sale operations and transaction processing
• Collaborating with team members to ensure seamless patient service

Preferred Requirements and Skills:

• Incredible interpersonal and customer service skills
• Highly organized and detail‑oriented
• Strong verbal and written communication skills
• Quick learner with the ability to adapt to new products, systems, and processes
• Self‑motivated, driven, and dependable
• Ability to serve all types of people with kindness and patience
• Comfort working with insurance‑related documentation (preferred, not required)
• Healthcare, retail, or medical equipment experience is a plus

A few things about us:

• Team environment that works well together
• A strong focus on serving our community with compassion and care
• Trusted local healthcare provider with deep community roots
• We work really hard and love what we do