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Medical Equipment Customer Care Specialist

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Job Description - Medical Equipment Customer Care Specialist


Do you have what it takes to be a Rice’s Medical Equipment (DME) Customer Care Specialist? Do you love helping people? Are you energized by building relationships and solving problems? Do you thrive in a fast‑paced, customer‑focused environment? Are you highly organized, a quick learner, and driven to succeed?

If you answered yes to these questions, please read on…

Rice’s Medical Equipment is looking for a DME Customer Care Specialist to help serve our patients.

This position plays a critical role in guiding patients through their medical equipment needs with care, confidence, and professionalism—ensuring every interaction reflects our commitment to outstanding service.

Responsibilities include:

  • Serving as the primary point of contact for patients needing medical equipment and supplies
  • Building strong, trusting relationships with patients and caregivers
  • Educating patients on DME products, usage, and basic troubleshooting
  • Processing sales, rentals, and refills accurately and efficiently
  • Coordinating documentation and orders with insurance providers and internal teams
  • Maintaining organized patient records and sales documentation
  • Managing multiple tasks and priorities in a fast‑paced environment
  • Answering phones with a smile so big the caller can hear it
  • Expeditiously and courteously managing phone calls and in‑person requests
  • Providing clear, compassionate communication during every patient interaction
  • Maintaining a customer‑first mindset at all times
  • Point of Sale operations and transaction processing
  • Collaborating with team members to ensure seamless patient service

Preferred Requirements and Skills:

  • Incredible interpersonal and customer service skills
  • Highly organized and detail‑oriented
  • Strong verbal and written communication skills
  • Quick learner with the ability to adapt to new products, systems, and processes
  • Self‑motivated, driven, and dependable
  • Ability to serve all types of people with kindness and patience
  • Comfort working with insurance‑related documentation (preferred, not required)
  • Healthcare, retail, or medical equipment experience is a plus

A few things about us:

  • Team environment that works well together
  • A strong focus on serving our community with compassion and care
  • Trusted local healthcare provider with deep community roots
  • We work really hard and love what we do
Original job Medical Equipment Customer Care Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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